System Administrator II Job Vacancy in CSG Bengaluru, Karnataka – Updated today

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Company Name : CSG
Location : Bengaluru, Karnataka
Position :

Job Description : CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
Job Title: Systems Administrator II
Job Code: X
Job Function Group: X
Job Family: X
Direct Reports Yes/No? No
Global Level Description: X
Job Summary
The System Administrator II position is responsible for remote administration of production, and non-production systems, as well as infrastructure related Windows Servers, Certificate Authorities, SSL Certificates,Digicert, Key Encryption, Cryptograpy, Authentication and Active Directory technologies. In addition this position provides assistance with problem diagnosis and resolves 90% of issues before escalating to the next tier level of support. This position also creates and follows work plans and understands associated documentation and complies with Change Management policies. This position performs daily operational checks, reviews event management alerts and e-mails, and assists with automation. Lastly, this position performs server maintenance during approved windows, some of which are after the normal business day and on weekends and supports On-Call operations to provide 24x7x365 support to maintain customer OLAs and SLAs.
Experience
5+ years’ of system administration experience designing/deploying/supporting/maintaining Windows 2012/2016/2019 environments at an enterprise level.
5+ years’ experience working on IT projects and part of a project team in a follow the sun global support model.
Experience with Authentication mechanisms, i.e. Active Directory, LDAP.
Knowledge of Cryptography standards, Public Certificate Infrastructure, Microsoft PKI, Key Encryption Management, SSL Server & Client Certificates.
Practical and theoretical knowledge on PKI and cryptography
Understanding of cryptographic concepts symmetric/asymmetric cryptography.
Experienced on Thales DSM.
Experienced on Digicert or Entrust CAs and MS PKIs.
Experience with Certificate lifecycle management.
Knowledge on code signing certificates.
Familiarity with Windows, Windows Server, UNIX/Linux operating systems and the administration of those operating systems.
Familiarity with ITIL, AGILE and monitoring methodologies.
Familiarity with network protocols, including TCP/IP, DNS, LDAP, UDP and NTP.
Familiarity with databases like Oracle, MS SQL, MySQL, MySQL Lite and PostgreSQL.
Preferred
Public Cloud technologies – Azure/AWS
Active Directory knowledge
Azure AD
Digicert, Entrust CAs
Powershell scripting
Security tools, polices, and complainance
ITIL certification
MCSA/MCSE level Windows knowledge
ITIL Foundations Certification
Education
(Education, training and/or certifications typically required to successfully perform the job.)An Associates or Bachelor degree in Computer Science/IT/or a related subject or equivalent related experience.
Knowledge, Skills and Abilities
Ability to follow process documentation and execute daily tasks while complying with all standards and policies.
Strong decision-making, problem-solving and critical thinking skills with proven attention to detail and organizational skills.
Adherence to corporate change control and operational standards.
Demonstrated ability to manage multiple assigned tasks.
Must have schedule flexibility to support project deadlines and targets.
Must have an intellectual curiosity and the ability to research, learn and apply new methodologies and technologies with minimal supervision or direction.
Understanding of the deployment, configuration and management of industry standard monitoring and automation tools.
Ability to write basic scripts in some administrative language (e.g., PowerShell, Perl, Python, Bash)
Ability to create reports to summarize the status of varied operational processes within the Event Management team and internal CSG teams.
Networking experience and support a plus.
Proven attention to details and organizational skills
Strong process discipline
Strong workload management skills and the ability to work under competing priorities.
Ability to perform under pressure both independently and in a team-oriented, collaborative environment is essential to thriving in a fast paced, constantly changing environment.
Exceptional skills in issue identification, troubleshooting, remediation and resolution with the ability to make proper and efficient use of available resources, driving to root cause via a consistent, logical approach.
Ability to develop new approaches to complex design problems.
Ability to read, write, speak and understand the English language in a business environment.
Excellent knowledge of Microsoft Office Suite
Possess a solid support foundation with Windows and UNIX/Linux operating systems, understanding performance metrics, statistical calculations and systems troubleshooting.
Strong interpersonal and exceptional written/verbal communication skills with the ability to interact with teams from both a business and technical background, in a courteous and professional manner.
Typical Interactions/Relationships
External – X
Internal – X
Work Environment
Standard office environment
Physical Requirements
Keyboarding/Writing/Clicking/Working with fingers – >67% of the time
Sitting – >67% of the time
Standing/Walking – 1-33% of the time
Pushing/Pulling – Not Applicable
Lifting/Carrying – Not Applicable
Vision – Near/Far – Good near vision required for working on the computer
Hearing – Position requires ability to hear oral information
Talking – Position requires oral communication
________________________________________________________________
Administrative Information – HR Use Only
Date Created: Feb 5, 2021
Date Modified: N/A
Written and Approved By:
Manager: Date Approved: Month Day, Year
HR: HR Name Date Approved: Month Day, Year

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