Technical Account Manager Job Vacancy in Commvault Bengaluru, Karnataka – Updated today

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Company Name : Commvault
Location : Bengaluru, Karnataka
Position :

Job Description : Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.

Are you an agile Technical Account Specialist with the passion and ability to provide solutions, resolve escalations, and delivery excellent customer service?

Commvault is a recognized global leader in enterprise backup, recovery, and data management across any hybrid environment. Commvault’s converged data management solution redefines what backup means for the progressive enterprise through solutions that protect, manage and use their most critical asset — their data.

At Commvault, one purpose guides everything we do: We unlock potential in data, customers and each other. To accomplish that, everyone here has the green light to discover, create, nurture and sustain the energy needed to drive innovation and help our customers—by inspiring one another, by imagining what others simply don’t, by working to make what’s already great, even greater—whether that’s product, process or team. And when we do, we generate a rare energy that powers our ability to rethink what’s possible and astonish our customers with truly perpetual innovation.

The Technical Account Manager (TAM) will work with Tier 1 & 2 customers to drive successful adoption and expansion align to Customer’s and Commvault strategy. Responsibilities will include customer satisfaction, quality of Service, customer advocate and own the overall support and service relationship.

The TAM collaboratively works with key internal stakeholders to review the following needs: business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for Commvault Solutions. This role is targeted to provide a mix of onsite and offsite customer service management.

The TAM will typically report directly to the Enterprise Support Program Manager, and additionally may report to a local manager within the region.

The TAM position will periodically be on a dedicated assignment that requires overnight travel, within their geographic region (Americas, EMEA and APAC).

Responsibilities and Duties:

The Technical Account Manager (“TAM”) works with a team of support professionals that bring together the full range of technical and business competencies needed to assist Commvault’s Enterprise Support Program (“ESP”) customers with the achievement of their priorities, consistent with Commvault’s goals and objectives.

Work closely with The Enterprise Support Account Manager, (SAM) and provide support and assist with tactical and strategic guidance.
The TAM provides advanced technical knowledge assistance with ESP Customers as part of the ESP.
Advocate customer needs/challenges and acts as a liaison between customer, Customer Support, Product Management, and Development with focus on the Customer (Site Architecture, Business Objectives, Business Requirements)
Deliver regular reporting (Weekly, Monthly, Quarterly and Customer Profile portfolio) with each assigned client, while focusing on executive and business dashboards, and program status
Act as a strategic technical point of contact for customers, and ensures a strong and seamless relationship by maintaining communication based on the customer initiatives and as needed additional Commvault resources – Global ESP Teams, Support Management, Sales, Professional Services and Sales Teams
Provide Support and Enhancements to the Customer by partnering with Commvault Account Management and Support teams
Schedule on-site meetings with the customer to inform of new technologies, best practice adherence guidelines, or knowledge transfer sessions
Uses in-depth knowledge of the Customer to identify other solutions opportunities within accounts, and communicate these opportunities to the Commvault Account Team
Participates in Quarterly Business Reviews with the Commvault ESP and Account teams and engage with Customer to establish or revise procedures and processes

Additional TAM Requirements (non-objective)

Work as part of the ESP Support Team to manage customer relationships and develop customer rapport.
Enhance individual, team and customer knowledge of Commvault solutions through Best Practices.
Work with the ESP Program Manager in advancing and defining the ESP Support program scope utilizing qualitative criteria, technical, and Customer business specifications.
Mentor TAMs and provides technical guidance, through documentation and classes.
Reviews designs and agendas for TAMs.

Qualifications:

Good technical and problem solving skills coupled with the ability to provide quick resolution
Ability to pick up technical skills in order to drive use cases adoption and value
Ability to take ownership of projects and drive issues to resolution
Strong analytical skills regarding technical and project management issues
Strong organizational skills with an ability to manage competing client demands
Excellent communications and interpersonal skills
Interacts with ESP Customers Management and Administrative teams
Ability to coordinate different resources and communicate the overall strategic plans
Experience with data protection, data archive, and data replication
Strong theoretical knowledge across a broad spectrum of Information Technology:
Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.)
WAN technologies and TCP/IP networking
Windows/Unix/Netware/Linux OS Platforms
Fibre-Channel (SAN) design methodology
Business continuity, disaster recovery, and design methodology
Backup and Storage Management products (Symantec, EMC, IBM)
Tape Libraries and VTL
Enterprise applications (Exchange, Oracle, etc.)
Virtualization and clustering

Additional Skills and Abilities

Business Administration and Project Management Training
Formal Training in Account and Relationship Management
Experience with modern services deployment methodologies, with emphasis on software and hardware architecture, and infrastructure design and development B.S. /B.A. /M.S. degree or equivalent technical training

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Location: Bangalore, Karnataka, India

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