Wintel L3 Job Vacancy in Allied Digital Mumbai, Maharashtra – Updated today
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Full Details :
Company Name : Allied Digital
Location : Mumbai, Maharashtra
Position :
Job Description : Engineer L3 (Noc, Soc, GSD, RDMS)
Profile of the position:
Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.
Duties and Responsibilities
Providing L3 level support to NOC/ SOC/ GSD/ RDMS
Acknowledge the ticket in your queue
For Server Management, Perform the RCA and work towards resolution.
Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool
Last level of Technical Escalation
Able to perform root cause analysis and forensic analysis
Abide by all terms of Letter of Undertaking and follow the same.
Follow all admin as well as security rules and regulations of the Organization.
Report Information security incidents and weaknesses to Operations manager and CISO
Knowledge, Skills & Competencies:
Hands on experience including but not limited to:
Microsoft Windows Server 2003-2016 operating systems.
Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
Expert level VMware administration, SRM, VMware ESXi Upgrades.
Expert level WSUS administration.
Expert Level Administration of Hardware and Firmware exposure to physical system environments.
Analytical skills to accurately identify the root cause.
Experience of working with customers through direct interaction during support and change management activities.
Excellent verbal and written communication skills.
Effective team player as well as ability to drive autonomously.
Desired Qualification
Must be Microsoft certified and VMware certified and have Average Server knowledge along with Standard Applications.
Basic Education must have a Bachelor’s degree or Under Graduate in any stream
Good Communication Skills (Written & Verbal)
Knowledge on Server Monitoring & Management is preferred.
Understanding of ticketing system is also preferred.
Must be willing to work in 24×7 rotational shifts.
Previous NOC/GSD/RDMS/SOC experience will be a value add.
Desired Experience
Should have 5+ yrs of in providing Level 3 Support
Others
Level – Junior management level position
Grade – L5 grade
Reporting to Manager Managed Services
Willing to work in Rational shifts.
This post is listed Under Technology
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