CLOUD SUPPORT ENGINEER Job Vacancy in Antuit Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : Antuit
Location : Bengaluru, Karnataka
Position :
Job Description : Overview
Antuit.ai is interested in hiring a Cloud Support Senior Engineer to join our Cloud Support team. The perfect candidate will have excellent analysis and troubleshooting skills with attention to detail. Experience with cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues. Excellent communication skills needed. The Cloud Support Senior Engineer is responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Senior Engineer is also responsible in the execution of all the manual tasks according to its schedule. Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
Responsibilities
Diligently observe and interpret cloud monitoring dashboards and alerts.
Resolve basic issues; escalate urgent and complex issues. Know the difference.
Coordinate with internal departments and sometimes with customers.
Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
Document all troubleshooting and issue management actions via the electronic case management system.
Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.
Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.
Qualifications
The successful candidate will have the following profile/experience:
Must have:
A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
2+ years’ experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud-based Infrastructure.
Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
Good to have:
Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred
Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.
Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
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