Customer Advocacy Specialist (BANGALORE LOCATION) Job Vacancy in Celonis SE Remote – Updated today

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Full Details :
Company Name : Celonis SE
Location : Remote
Position :

Job Description : We’re Celonis, the global leading Process Mining software company and one of the world’s fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity – and for that, we need you to join us as a Customer Advocacy Specialist at our BANGALORE OFFICE
The Team:

The CX team is responsible for architecting an unparallel experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence), experience design (digital and non-digital journey experiences by customer segment) and customer advocacy (advisory and exchange forums, customer reviews, references and stories).

The Role:

The Customer Advocacy Analyst will be responsible for developing and managing the process and content capture to scale our customer stories for sales and brand awareness marketing. You will work with field leaders to encourage their support of advocacy activities and connect customers to opportunities that allow them to be experts and influencers. You will partner closely with marketing to create assets including customer case studies, story slides for sales, video testimonials, and more.

The work you’ll do:

Build and execute programs to drive advocacy within our existing customer base
Collaborate with Marketing and Customer Value teams to maintain accurate customer records in our advocacy database
Perform research to identify customers that align with strategic priorities and requests for customer advocates
Perform customer account outreach and discovery to build out knowledge of customer use cases, implementation status, adoption and usage
Conduct interviews with customers to obtain content for customer advocacy assets (e.g., videos, case studies, online reviews, quotes)
Partner with marketing to turn customer stories into emotional and inspiring content
Build processes to support regular customer outreach, advocate nurturing, and advocate participation in Celonis programs

The qualifications you need:

5 years of experience in customer marketing, customer advocacy, customer success
Project management skills, ability to organize, categorize and find information quickly
Excellent project management, writing and communication skills
Excellent interpersonal skills including active listening, and the ability to communicate with others clearly and professionally both verbally and in writing
Ability to effectively manage multiple projects while working under pressure
Experience building relationships internally with peers and management
Mastery of productivity tools like Google suite, Slack, etc.
Experience with customer relationship management software, like Salesforce
Experience with customer reference management software

What Celonis can offer you:

The unique opportunity to work within a new category of technology, Execution Management
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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