Customer Success Architect Job Vacancy in Red Hat Software Pune, Maharashtra – Updated today
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Company Name : Red Hat Software
Location : Pune, Maharashtra
Position :
Job Description : About the job:
Red Hat’s Cloud Services Success team is looking for a highly motivated technical expert to join us as a Customer Success Architect in Pune, India. In this role, you will reduce the time to value for Red Hat Cloud Services customers. Using an engagement-based delivery model, you will directly assist customers in getting started with Red Hat OpenShift on public cloud, integrate with their enterprise, IT and migrate existing workloads. The Red Hat Cloud Services Success team’s mission is to engage with customers and partners early in their public cloud journey in order to ensure customers get maximum value from their Red Hat investment. As a Customer Success Architect, you’ll need to be an expert in public cloud, hybrid cloud, and DevOps technologies and have the ability to easily form individual and group trust-based partnerships and serve as an ambassador for Red Hat’s offerings and services. As a key part of a global team, you’ll need to have initiative, agility, flexibility, and solutions focus, both technically and in your customer engagements, ensuring that exemplary standards are met that will enhance the development of the team and Red Hat as a company.
What you will do:
Develop and maintain trust-based relationships with customers and partners, rapidly understanding customer businesses, technical needs, and required outcomes in alignment with Red Hat’s product roadmap
Use engagements to capture customer feedback across Red Hat’s offerings and services and advocate for this feedback across the Red Hat organization
Serve as an advocate for innovation and the early adoption of cloud technologies
Deliver technical and directly-led engagements, translating technology-based concepts into actual customer implementable solutions, including application development and delivery within the scope of a production pilot
Engage with Red Hat’s internal teams, customers, and partners to ensure a positive cloud technology onboarding experience resulting in long-term enterprise success
Ability to serve as an ambassador, increasing Red Hat’s influence with key industry thought leaders by helping to develop, articulate, and refine our overall strategy, technology vision, and case examples of customer impact
Travel up to 25% of the time to visit customers, partners, conferences, and other events, following Red Hat’s COVID-19 guidelines
Work alongside customers to build software factories to test, build, and deliver applications to Red Hat OpenShift
Implement Red Hat OpenShift best practices
Continuously enable yourself as Red Hat and ecosystem technologies change
What you will bring:
Extensive experience working with enterprise software or Software-as-a-Service (SaaS) from a development, engineering, support or quality assurance (QA) perspective
Practical knowledge of DevOps and agile concepts, application development, and deployment tools
Ability to deliver consultative customer-facing engagements without direct supervision
Outstanding written and verbal communication skills in English; ability to convey complex information to customers both clearly and concisely
Effective communication skills for presenting to all customer levels
Demonstrable presentation and facilitation skills
Direct experience with one or more public cloud providers like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or IBM Cloud and their integration with enterprise customers; recent public cloud certification is a big plus and experience with hyperscaler services like AWS RDS and Azure PostgreSQL is a plus
Experience with Kubernetes-based solutions like Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is a big plus
Experience building continuous integration (CI) and continuous delivery (CD) pipelines to build and deploy applications in Kubernetes is a big plus
Experience with tools like Helm, Kustomize, Jenkins, ArgoCD, GitHub Actions, Prometheus, Grafana, or the EFK stack is a big plus
Knowledge of programming languages like Python, Go, Ruby, or Java is a plus
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About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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