Desktop Support Admin I Job Vacancy in CSG Bengaluru, Karnataka – Updated today
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Full Details :
Company Name : CSG
Location : Bengaluru, Karnataka
Position :
Job Description : CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
Essential Job Functions
Responsibility
% of Time
Install, configure, and support computing technology
65%
Participate in on-call after hours/weekend rotating schedule
15% 10%
Accountable for hardware and software inventory
10%
Perform executive, conference room, and meeting support which could include assisting with meeting setup, conference room technology and other solutions
10% 15%
Regular and reliable attendance is required
Ongoing
Incumbent is accountable for professional working behavior to include
Building and maintaining constructive working relationships
Implementing proactive and concise communications
Acting as a resource to colleagues
Engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values
Ongoing
Employee may perform duties outside of their normal responsibilities as needed
Ongoing
Education
Bachelors Degree or equivalent experience required
Experience
Minimum of 3 years previous desktop support experience
Appropriate certifications such as A+ or MCP are not required, but are highly desirable
Experience with Office 365, Windows 10, Skype, VOIP, Remedy, JIRA, network printers, SCCM, Bomgar, provisioning mobile devices beneficial
Knowledge, Skills and Abilities
Ability to learn and use professional concepts
Ability to communicate highly technical information to both technical and non-technical users
Ability to handle multiple tasks and tight deadlines
Proficiency with Microsoft Office applications
Proficiency with Windows 7 and Windows 10 operating systems
Knowledge of the Mac operating system
Knowledge with network terminology, troubleshooting, and support
Ability to provide IT related duties after hours, on weekends, and during holidays for executive escalations, outages, emergency situations, moves, etc. as needed (both during regular on-call rotation as well as outside of regular on-call rotation)
Ability to work in fast paced environment and possess a self-starter attitude
Ability to follow, create, and modify procedures for the department to ensure clarity
Ability to read, write, speak and understand the English language in a business environment
Strong interpersonal skills
Ability to stay current with emerging trends and technologies in the desktop support field.
Physical Requirements
(Physical requirements required to perform the essential job functions)
Keyboarding/Writing/Clicking/Working with fingers – >67% of the time
Sitting – >67% of the time
Standing/Walking – 33% of time
Pushing/Pulling – 10% of time
Lifting/Carrying – up to 50 pounds
Vision – Near/Far – Good near vision required for working on the computer
Hearing – Position requires ability to hear oral information
Talking – Position requires oral communication
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