Head of Service Delivery Job Vacancy in Shawbrook Bank Glasgow – Updated today

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Full Details :
Company Name : Shawbrook Bank
Location : Glasgow
Position :

Job Description : The Opportunity
Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street.

The Role & Responsibilities
To lead the development, communication and monitoring of our mortgage underwriting

manual in both Residential and Buy to Let mortgages. Working in conjunction with the

Heads of New lending to design standard operating procedures to implement the credit

policy into day to day operations.

Own and Deliver Policy to Process translation to deliver the underwriting manual that meets the market needs and also that of operations.
Own and delivery new lending change agenda ensuring policies , process and training is delivered in timely manner.
In conjunction with the New Leading heads of department design and implement the

SOPs (Standard operating procedures) across BTL and Residential lending.
Support the operational training team with the delivery of the New Lending training academy for new hires and also ongoing continuous learning.
Own and deliver the best customer journey and experience through our intermediary network.
Monitor underwriter performance to ensure they are operating to the SOPS (standard operating procedures) and ensure we deliver the best possible customer journey for our customers.
Support the New Lending team on complex applications/specific enquiries making

recommendations as required acting as a subject matter aspect in mortgage lending
Research of lending market technology opportunities to support efficiency through
Research market opportunities to understand and report on industry best practise and opportunities to improve.
Support future policy and process design and implementation into new business streams
Demonstrate our policy/manual is effective in managing our overall risk appetite.
Treating Customers Fairly’ (TCF) is central to the FCA’s expectations of firms’ conduct and that all staff will be required to demonstrate a knowledge of this key operating principle which will be incorporated into TML’s operations.
Underwriter performance meets the required standards of the manual and supporting operating procedures.
Demonstrate support to new lending KPI’s including app to offer timelines.
Clear and concise reporting to the Credit Committee on lending policy related matters, risk characteristics of the portfolio and performance of the portfolio.
Change is delivered with minimum impact on the new lending team.
Demonstrate subject matter expertise when dealing with complex applications.
Actively participates in and contributes to departmental meetings including making suggestions to improve processes or (where applicable) amend policy.
Demonstrates a full understanding of regulation as it affects mortgages.
Continued adherence to the company’s training and monitoring programme which

includes, Anti Money Laundering/Financial Crime, Customer Outcomes and Treating

Customers Fairly, Anti Bribery and Corruption
The Person
Solid mortgage experience in the specialist mortgage sector
Excellent communication skills
Strong planning and problem-solving skills
Attention to detail
Ability to discuss complex lending information at a level to support less experienced colleagues
Ability to work under pressure and to strict deadlines
Understanding of the mortgage regulatory environment is required
Ability to work under pressure

This post is listed Under  App Development
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