Incident & Event Management Expert- GCC Job Vacancy in Novartis Hyderabad, Telangana – Updated today

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Full Details :
Company Name : Novartis
Location : Hyderabad, Telangana
Position :

Job Description : 628 – Applications hosted in the Cloud (SaaS, PaaS, IaaS). 80+ projects that require Public Cloud Infrastructure. 1500% increase in footprint on Azure, 200% on AWS to collaborate on how we reimagine medicine. Would you like to be part of our Data & Digital transformation journey enabling our business strategy as part of Technology & Infrastructure services ? Come learn how you can be part of this amazing journey…..

Your Responsibilities Include but are not limited to:
Manage the delivery of one or more systems, tools or applications and ensure their stability, integrity and business continuity.Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.

Identify, investigate, and resolve incidents, report on incidents and review findings with key stakeholders.

Address problems by driving identification of root causes and prevention of recurrences.

Ensure that an up-to-date asset inventory is maintained and only authorized components are used coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified and audited.

Ensure proper user and access management.

Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders. Support Service / Solution Operations Manager in technical topics
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements
B Tech with good IT background

6 + years of expereince with incident and Event Management background

ITIL Certified , Knwolegde of ITSM Processess
Expertise in in L3 Support

Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!
Division
CTS
Business Unit
TT CTS
Country
India
Work Location
Hyderabad, AP
Company/Legal Entity
Nov Hltcr Shared Services Ind
Functional Area
Information Technology
Job Type
Full Time
Employment Type
Regular
Shift Work
Yes
Early Talent
No

This post is listed Under  Technology
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