[Indonesia] Operations Manager Job Vacancy in Doctor Anywhere Jakarta – Updated today
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Full Details :
Company Name : Doctor Anywhere
Location : Jakarta
Position :
Job Description : About Doctor Anywhere
Doctor Anywhere is a regional tech-enabled, omni-channel healthcare company, on a mission is to make healthcare simple, accessible, and efficient for everyone. Doctor Anywhere’s digital platform bridges gaps in the healthcare ecosystem through technology and innovation, enabling users to manage their health easily and effectively through the DA mobile app. Headquartered in Singapore with presence in 5 countries in Southeast Asia, Doctor Anywhere now serves more than two million (and growing) users in the region.
If you thrive in an environment that values disruptive thinking and innovative problem-solving and would love to do purposeful work that can impact the community, join us in our mission to build great products to help everyone lead happier and healthier lives!
The role we are hiring for
We are seeking an Operations Manager who will be responsible for working with the local Indonesia office to drive operational excellence. You will have minimally 5 years of progressive Operations experience. The ideal candidate will have a mindset of continuous innovation, improvement and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity especially in a start-up environment.
This role reports directly to the General Manager, Indonesia.
A summary of the key responsibilities and requirements are as follows:
Responsibilities.
Coordinate, monitor, and manage the local operation team for the assigned geographic market.
Improve the efficiency of support services like logistic planning, communication channels, and IT admin portals.
Create and review standardized analytical data to measure operational excellence.
Provide precise explanation on operational data and improvement plans to different stakeholders.
Engage and collaborate with various internal stakeholders (Product, Data, Marketing, Business Development, etc) in local and regional offices to localize and/or customize the products/solutions, giving Doctor Anywhere competitive advantage in launching the products regionally.
Research and analyse new and existing products/services/processes, providing valuable data/insights on its performance and potentiality.
Conduct market research to identify potential local partners for service delivery.
Consolidate different enhancements requirements, assist in prioritizing the tasks and follow through with the timeline.
Formulate SOPs with different stakeholders for new services or protocols.
Build a centralized knowledge base for cross-regional services.
Other ad hoc activities assigned by the management.
Requirements
Bachelor’s Degree with at least 5 years of progressive Operations experience in a fast-paced environment
Strong commercial judgement with the ability to balance growth, retention and profitability business goals against operational constraints and risk
Ability to simultaneously handle and follow through multiple projects.
Ability to identify problems and continually drive for changes and improvements.
Excellent team player, able to foster close relations with local and regional teams.
Genuine curiosity and strong desire to continuously learn and grow.
Experience in working within a tech start-up and hyper growth environment would be a bonus.
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required.
Comfortable with ambiguity – we’re a fast-growing business and there’s always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.
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