Infrastructure Support Analyst Job Vacancy in Selfridges London – Updated today

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Full Details :
Company Name : Selfridges
Location : London
Position :

Job Description : Infrastructure Support Analyst
Role Responsibility
The infrastructure support analyst will be part of a specialist team managing the existing network, server estate and cloud technologies. You will also be responsible for resolving a variety of incidents escalated from 2nd line and building new technical solutions as part of projects. You should have a minimum of 2 years’ experience in a similar role and be a self-starter with experience of operating with a high level of autonomy.
The infrastructure team is responsible for delivering and maintaining the core IT systems and network to the entire business. The role is based in London head office and operates hybrid working on a 2 +3 schedule: 2 days in the office and 3 remote working days.
The role will involve working out of hours, weekends and bank holidays when required, but primarily the role is a 9 to 5:30 Monday to Friday. You are required to be on-call for 1 week to cover out of hours escalations, this is shared throughout the team on a rota basis. Travel to the other sites is necessary where technical projects require infrastructure expertise.
The Ideal Candidate
You should be a strong all-rounder with experience in a selection of the following:
PC hardware/software and user support
VMware vSphere
Azure / AWS (Preferred)
Oracle Technologies and OCI Cloud
Windows Server administration
Networking Skills including TCP/IP, switches, patching, VPN’s etc.
Firewall technology’s such as Dell SonicWall/Palo Alto/FortiGate
Wireless Infrastructure Motorola/Cisco/Aruba
MS SCCM administration (Application packaging, OS deployment, patch automation).
MS Office & 365
Active Directory, GP, DNS, DHCP
Exchange & Lotus Notes
Windows 10 Client
Storage solutions
Mobile technology MDM Management
ITIL v3 and experience of working in an ITIL environment

What you will bring;
Skilled in problem diagnosis and resolution
Ability to mentor service desk
Deadline management in a fast-paced organisation
Excellent communication and interpersonal skills
Customer focused
Good planning and organisation skills
Strong sense of ownership and ability to follow tasks through to completion
Strong analytical and decision-making skills
Excellent business writing, presentation and facilitation skills
Logical approach to problem solving
Keen to learn new technologies
About the Company
Our Creative Spirit
We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.
Our Awards Cabinet
We’re not ones to brag, but since you asked…Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Our Future
Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.
Everyone is welcome
We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.
The Fun Stuff
There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:
Generous bonus and/or commission scheme
Discounted gym memberships
Pension contributions
Annual travel pass and cycle to work schemes
Up to five paid volunteering days
Access to a wide range of training programmes to help your career development

Selfridges

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