Manager- Customer Success Job Vacancy in Oracle Noida, Uttar Pradesh – Updated today

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Company Name :
Oracle
Location : Noida, Uttar Pradesh
Position :

Job Description : Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Leads a team of Client Success Managers and manage to performance goals. Responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Conduct regular training and mentor Client Success Managers. Interview and make hiring decisions for qualified candidates. Conduct performance reviews, provide career development coaching and take necessary corrective action for poor performers. Provide regular performance metrics to senior management.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Prefer 10 years of professional experience with at least 2 years people management experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Experience managing high level client relationships and escalations. Industry experience is desired.

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