Manager, Growth Technology & Operations (Platform Experience) Job Vacancy in Grab Singapore – Updated today

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Full Details :
Company Name : Grab
Location : Singapore
Position :

Job Description : Job Description:
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our Team:
The Growth Technology & Operations – Platform Experience team’s purpose is to drive user growth by understanding key underlying issues in the user funnels, partnering the relevant product teams to build funnel optimisation solutions, and formulate long-term user growth product strategy, among others.
Get to know the Role:
You will work closely with the Product team in identifying, prioritising, and developing solutions to solve user growth issues. In your first 90 days, you will work with other Growth functional teams to answer questions like: What product solutions should we build to improve conversion? What should we build to capture our next 100M users? Ultimately, you will be involved in the end-to-end development and execution of user growth product strategy and roadmap.
The day-to-day activities:
Identify Issues: Partner with Growth Data Science and Growth Planning to track user funnels, identify & prioritise issues, and form hypotheses as to why they are happening and formulate solutions
Drive Funnel Improvements: Work with Markets Growth to deploy funnel improvement solutions built by product and solicit on-the-ground feedback from countries
Voice of Business: Responsible for translating business needs into specific product requirements and communicating with tech, product and different onsite-domain teams for new feature launches
Lead Roadmap Planning: Collaborate cross-functionally (Corp Strat, Product, Country Ops, Marketing, Engineering) to develop medium-to-long term product strategy and roadmap for Grab’s consumer experience (in-app, web and other relevant touchpoints) to drive user growth
Run Impactful Experimentations: Partner with the product team in designing product experiments to validate / invalidate hypotheses and provide relevant experiment budget sign-offs
Be Ad-Hoc Ready: Participate in strategic, project-based work (often complex and cross-functional) to improve Grab’s overall platform consumer experience
The must haves:
Bachelor’s degree from a top tier university with min. 3 years of top-tier management consulting experience, product operations, customer engagement, commercial finance, economics or related fields
Drove consumer growth and engagement in consumer tech orgs in either a product or marketing function.
Has a strong cross-functional leadership track record with great communication skills.
Strong skills in data analysis, user insight generation and impact modelling with strong business acumen
The-must-haves:
We are ambitious, self-driven and motivated with a desire to excel in a fast-changing environment.
We work hard, try new things (at times, they don’t work), and own up to and learn from our failures
We are analytical problem-solvers, and look for insights that other people around us usually miss.
We work together well, treat others with respect and believe in the Grab mission
Our Commitment:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab:
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.

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