Manager – Product Analytics Job Vacancy in Freshworks Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : Freshworks
Location : Chennai, Tamil Nadu
Position :

Job Description : Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description
Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions.
Responsibilities
Lead and execute data analytics projects end-to-end. Directing and executing multiple medium to large analytic projects along with the rest of the stakeholders.
Actively seek out opportunities to innovate by using non-traditional data and new modeling techniques.
Utilize strong database skills to work with large, complex data sets to extract insights.
Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.
Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.
Communicating findings to stakeholders and taking initiatives for improving business performance.
Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.

Qualifications
Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science). Minimum of 7 years of analytical experience in applying statistical solutions to business problems.
A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact.
Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity. Demonstrated experience in planning, organizing, and managing multiple analytic projects with diverse cross-functional stakeholders.
Prior project experience in one or more of the following areas are preferred, but not absolutely required.
Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.
Hands-on experience with one or more data analytics/programming tools such as SQL/Python/Hive/SAS/Hadoop/R, data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.
Hand-on experience with product analytics tools, such as, Heap Analytics and Amplitude, to study user journeys.
Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc.
Experience with text analytics, data mining and social media analytics is an added advantage.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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