MDM Technical Consultant Job Vacancy in Stefanini, Inc Hyderabad, Telangana – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Stefanini, Inc
Location : Hyderabad, Telangana
Position :

Job Description : For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Primary responsibilities including but are not limited to:
Design and Implement Mobility solutions for fleet of devices of different customers
This position is for UEM/MDM technology.
The individual should have 5+ years of experience in MDM technology with strong technical background and be very keen in troubleshooting issues.
Experience in VMware WorkspaceOne/AirWatch is mandatory and other MDM technologies (MobileIron/Intune/XenMobile) will be added advantage.
Help in enrollment and provisioning of various devices like iOS, Android, Windows.
Test and push applications to mobile devices , this includes reviewing iPA and APK files.
Assign Restriction policies to Mobile devices.
Assign Compliance policies to Mobile devices.
Push scripts using product provisioning procedure in Workspace ONE.
Troubleshoot issues reported by customers- relating to enrollment, application install and device communication
Collect X-code and ADB logs to investigate application failures or profiles issues.
Troubleshoot various mobile platform issues iOS/Android/MacOS/Windows.
Create customized reports as per requirements of customers.
Replicate issues reported by customers and escalate to VMware if there is a product limitation or Bug.
Work on AFW and DEP integration procedures and renewal of tokens/certificates.
Work on Volume Purchase Program request for bulk applications.
Supervise devices using Apple Configurator and DEP.
Work on additional tasks as assigned.
Desired Skills:
Passion, ambition and drive to work in an extremely demanding customer service environment
Demonstrated ability to work under pressure
Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
Ability to read and write English ticket reference information on Incident Platform
Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues

Requirements:
This position is for UEM/MDM technology. The individual should have 5+ years of experience in MDM technology with strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on MDM product features. Ability to reproduce customer environments in order to find root cause of issues will be a key responsibility.
Experience in VMware WorkspaceOne/AirWatch is mandatory and other MDM technologies (MobileIron/Intune/XenMobile) will be added advantage.
Experience in deployment and implementation of Enterprise Mobility Services which includes working knowledge of Mobile Device Management, Mobile Application Management, Mobile Content Management, Mobile Email Management and BYOD Consulting
Experience in troubleshooting Active Directory, Exchange and ActiveSync. Linux will be added advantage.
Proven Senior level Customer Service experience preferably in the technical support field, handling challenging and unique situations
Excellent verbal and written communication skills
Solid documentation skills
Ability to complete special projects/assignments with minimal supervision
Team and customer-oriented attitude
Shift flexibility performing services for a 24 x 7 Global customer
Outstanding attendance and schedule adherence
Additional Note:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company