Merchant Community Associate – Commerce Enablement Job Vacancy in GO-JEK Jakarta – Updated today

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Full Details :
Company Name : GO-JEK
Location : Jakarta
Position :

Job Description : About the Role
If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding the Merchant Community, look no further. As our Merchant Community for Merchant Development team, you’ll be involved in end-to-end scalable education activities for Moka, GoStore, Selly Merchants in the community. Along with content development, you will be in charge of mass communication execution and reporting of our weekly community engagement activity and communications.
You will work closely with the Offline Marketing team to create online community engagement activities which aim to retain the merchants in Gojek ecosystem. The cherry on top: you’ll get to be a part of a team that works to retain thousands of our existing merchants.
What You Will Do
Develop creative ideas and content plans for merchant education inside Community Group of Moka, GoStore and Selly
Work with Product and Strategy team to create education article on Help Centre
Assist in execution of merchant educational webinars
Responsible for post-webinar engagement content and activity in Community Group
Report the result of all engagement content inside Community group to all relevant stakeholders
Collaborate with internal and external stakeholders to execute campaigns communication for merchants
What You Will Need
Minimum bachelor degree from any major/educational background with strong understanding of communication. Fresh graduates are welcome to apply
Has good analytical skills, excellent in communication with strong empathy and people skills
Preferably have working experience related to community events or community management
Has a good understanding and interest of online and offline business trends
Possess an ability to handle multiple tasks and deadline, and work well with others in a fast-paced environment
Familiar with social media and online learning platforms such as Telegram, Facebook, Whatsapp and Zoom
Experience working in e-commerce or tech company is a plus
About the Team
Our Merchant Development team currently consists of 11 people that are responsible in handling creative, communications and community that aims to educate Merchants. As Rendang is to the people of Indonesia, we are to Gojek & Moka: providing the nourishment to sustain our business from the inside out. Our main responsibility is to educate and retain our merchants, so they understand and can utilize our features and product to grow their business. How does one achieve this, you may ask? By creating and implementing community initiatives with segmented education for our merchants. For instance, create and deliver some business insight in Community and campaigns to our Merchants to help them grow their business. What drives us is our shared sense of nurture and help merchants to grow with fun yet educational community programs that we make.
As a team, we’re concerned with the growth of the company, and each other’s personal growth and well-being, too. We enjoy bonding over our shared love of Food, Series, and Books. With WFH becoming more normalized, you best believe that we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix marathons, anyone?).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It’s also the only Southeast Asian startup to be part of Fortune’s list of ‘Companies That Changed The World.’
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates – in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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