Program Manager, Vendor Training – Product & Service Operations Job Vacancy in Facebook App Singapore – Updated today

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Full Details :
Company Name : Facebook App
Location : Singapore
Position :

Job Description : Product & Service Operations (PSO’s) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. Solving problems is at the core of what we do. We think in customers’ shoes and strive to solve problems at the root, and broadly. We embrace a culture of innovation, ownership & accountability.We ultimately help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable support processes. Our unique view on both product and service allows us to partner with teams across Facebook to drive our business forward by representing the community and combining quantitative with qualitative signals to drive product launches, improvements and scale operations. We work closely with our cross-functional partners in Sales & Product, leveraging the data and insights we are uniquely positioned to gather, to enable Facebook’s businesses to thrive.The ideal candidate will have a proven track record in the setup, execution and management of multi-channel service operations and experience in third-party program management with a focus on training/development; a passion for growing customer satisfaction through efficient operations, service excellence, and optimized third-party training programs; a keen eye for identifying and scaling processes and workflow opportunities.

Program Manager, Vendor Training – Product & Service Operations Responsibilities:

Serve as the primary point of contact for internal teams and multiple outsourcing sites – representing and prioritizing the training and learning opportunities and needs within sites
Leverage data to identify training optimization opportunities that enable efficient and effective operations through learning
Facilitate communication of program and business updates to internal partners to enable learning development, maintenance, and planning
Facilitate communication of program and business updates to training partners
Hold partners accountable for full and on time delivery of training, negotiating timelines against bandwidth and optimizing for efficient delivery as needed
Maintain vendor accountability/contract enforcement, ensuring that vendors are accountable to all training processes developed in partnership with Business Learning.

Minimum Qualifications:

BA/BS degree with 5+ years professional experience in the area of training and/or operations
Understanding of training and learning fundamentals in the context of outsourced operations
Experience managing multiple projects simultaneously
Experience initiating and driving projects to completion with minimal guidance
Experience assessing, analyzing and resolving complicated issues and data, and distilling that complexity into simple and concise communication
Strategic thinker with analytical and problem-solving skills
Proven track record of developing processes and standards that enable operational efficiency

Preferred Qualifications:

Experience working with global teams
Experience or familiarity with delivering training programs through outsourced vendor partners
Experience working with or in support of diverse communities

This post is listed Under  App Development
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