Reporting Operations Lead Job Vacancy in Cash App Portland, OR – Updated today
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Full Details :
Company Name : Cash App
Location : Portland, OR
Position :
Job Description : Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world’s relationship with money by making it more relatable, available and accessible, at Cash App you’ll have the opportunity to make a real-world impact with your career.
Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.
Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.
Check out our locations, benefits and more at cash.app/careers.
Job Description
Cash App is looking for a Reporting Lead to build and manage our Customer Success Reporting team for our Customer Operations group.
This role will be within our Cash Customer Operations team, managing reporting needs, which maximize customer happiness, team happiness, and operational efficiency.
You Will:
Lead a team of data analysts to synthesize insights from the vast amount of data captured by Cash
Partner closely with your data analytics and engineering counterparts
Collaborate with key support team stakeholders to craft reports that improve the performance of the team. You will also work with other Cash teams to generate and share learnings and drive the execution on your strategic reports through project management
Combine a passion for innovative analysis with the ability to build, engage, and retain a team of highly talented analysts
Qualifications
You Have:
Bachelor’s degree required, with major in analytical or technical field strongly preferred
5+ years of analytical experience, in product / BI analytics, business operations
2 years experience in people management
Expertise with SQL beyond querying: schema and ETL design, query optimization, data pipeline maintenance. Experience with reporting and visualization platforms (e.g. Tableau, Looker)
Customer Success Industry experience
Knowledgeable of operations metrics like AHT, CSAT
Creative data visualizer and dashboard creator
Familiarity with scripting/programming for data mining and modeling (R, Python) and ETL development (Ruby, Python)
Statistics basics required; significant experience working with AB tests preferred
Proven ability to hire and develop top talent
Ability to juggle and prioritize between a plethora of tasks, accurately scoping out level of effort and impact to the business in order to determine priority order
Creative problem-solving and a can-do attitude to overcome obstacles, get things done
Strong communication skills and ability to work collaboratively across functions including product, marketing, analytics, engineering
Even Better:
Worked in a similar role (operations, support, analytics), and feel comfortable interacting with other stakeholders and senior management on a regular basis
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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