Senior Director, Creator Success Job Vacancy in LTK USA Texas – Updated today

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Full Details :
Company Name : LTK USA
Location : Texas
Position :

Job Description : Senior Director, Creator Success

Reports to: Head of Marketing, Sales and Creator Success

The Role:

The Head of Creator Success will plan and ensure successful product adoption and growth for Creators at LTK. The team’s mission is simply to ensure that Creators see faster growth by working smarter, not harder. This proactive and creator-first leader will be responsible for managing the team of Account Executives who interact with LTK influencers.

Key Responsibilities and Accountabilities:

Establish quarterly goals, KPIs and OKRs for ongoing team management and business results.
Work cross-functionally with sales, customer support, marketing, data and engineering to enable a seamless customer experience.
Elevate influencer experience as well as drive efficiencies and reduce cost to serve.
Operate with a deep, empathetic understanding of our influencer customer.
Build templates, toolkits and training materials to ensure that all Account Executives provide top-notch consulting.
Champion team development and expansion across the organization.
Partner with stakeholders to pilot new initiatives/opportunities, measure results, and optimize outcomes.
Manage complex negotiations with top Creators and their management teams.
Share best practices with international teams to establish world-class processes.
Participate as an active member of the extended leadership team by communicating challenges, opportunities and proposed solutions.

Measures:

Number of influencers posting regularly, and number of posts
Product usage
Gross merchandise value

Professional Characteristics:

Customer-first mindset. Deeply understands the needs and workflow of the influencer.
Natural self-starter, excited to manage and continue building world-class scalable service at a high growth company.
Experience in the retail, B2C, or 3-sided marketplace industries (such as UBER, LYFT, Doordash, etc) is a plus!
CRM Platform experience in Braze (preferred), Salesforce, Oracle, Hubspot, or similar experience.
Exceptionally strong project management skills.
Strong collaborator who can build key connections.
Analytical approach to decision making.

Requirements:

8+ years of experience leading multi-channel customer support/success/service teams with experience in a fast-growth organization.
Bachelor’s Degree in Business; MBA preferred but not required.
Experience with apps and/or SaaS preferred.
Track record for building and growing support organizations characterized by customer-centricity and high productivity.
Strong empathy for customers; employs a customer approach at all times.
Strong analytical skills; ability to interpret business intelligence to develop strategy and make recommendations.
Acute attention to detail, allowing you to think big, adapt quickly, and act fast.
Thrives in a demanding, fast-paced environment.
Excellent communication skills and presentation skills.

What’s in it for you?

Interesting problems to solve
Competitive comp and benefits including medical, dental, and vision
Paid Maternity and Paternity Leave
Wellness benefits including workout from home with our live Virtual Fitness Classes!
401k retirement plan with LTK matching contribution
Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
Virtual Company Happy Hours and Virtual Team Events!
Disrupting the retail industry!

What you have to look forward to when you work or visit for team huddles at a LTK Office:

Fully stocked bars and kitchen (free snacks all day!)
Catered meals weekly
Monthly Chair massages
Laidback office environment
Monthly themed Happy Hours!
Free access to state of the art gym while working in or visiting our Dallas HQ
Free Covered Parking on-site while working in or visiting our Dallas HQ

About Us

LTK is the largest global influencer marketing platform. Founded in 2011 by Amber Venz Box and Baxter Box, the company’s mission is to empower the world’s premium lifestyle creators to be as economically successful as possible.

Now in its 10th year, LTK has grown to become a three-sided marketplace, serving creators, brands and shoppers. In November 2021, LTK announced a $300 million investment by SoftBank Vision Fund 2 that values the company at $2 billion.

LTK is the most trusted and effective business-enablement platform for creators, powering their universal LTK Creator Shops™. More than 5,000 retailers employ the LTK Brand Platform for performance-driven campaigns, paid collaborations and content licensing, and invested more than $1 billion in influencer marketing through the LTK platform by summer 2021.

Shoppers purchase more than $3 billion in products annually on the LTK platform and app. LTK is headquartered in Dallas, TX with teams in the UK, Brazil, France, Germany, Australia, China and South Korea and clients in more than 100 countries.

For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.

LTK is an Equal Opportunity Employer.

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