Senior Lead Analyst Job Vacancy in Amex Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Amex
Location : Gurgaon, Haryana
Position :

Job Description : You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
American Express – The Analytics team of Travel & Lifestyle Services within DEA has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 23 international markets. The successful candidate will be part of Frontline Performance & Insights team within DEA Analytics team and will be primarily responsible for providing global reporting & analytics support to drive customer facing frontline performance.
Purpose of the Role:
The candidate will be part of Frontline Performance & Insights team within DEA Analytics. Support key performance indicator reporting processes for the TLS frontline teams. Focused on providing timely and accurate data support, frontline reports to enable performance insights and help drive automated solutions for the performance management team. Create a productive and collaborative stakeholder management environment.
Responsibilities:
Support frontline metric reporting process globally.
Generate and deliver best in class analytics and reporting solutions to support Performance Analytics, Monthly reporting process & also business transformation initiatives.
Create timely reports and support various adhoc requests from the key stakeholders.
Collaborate closely with Frontline Operations & Performance Management teams to drive the frontline performance through analytics and actionable insights.
Candidate should have hands on experience of creating graphical user interface of reporting and dashboarding.
Candidate will also leverage information using different tools such as Tableau, SQL, Hadoop, Hive, Cornerstone (Big Data) to create dashboards and drive insights.
Drive automation in the BAU processes.
Partner and collaborate with the capabilities team and other stakeholders and colleagues to implement models & develop capabilities that will help in more agile data framework
Critical Factors to Success:
Business Outcomes:
Business Outcomes: Provide solutions by leverage the Big Data capabilities to enable a Real Time and Self Servicing MIS framework
Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives
Analytical Thinking: Comfortable working with large quantities of data and have excellent analytical and problem solving skills set
Leadership Outcomes:
Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day
Past Experience:
Minimum 1-2 years of relevant experience working in a complex MIS & Business reporting environment.
Hands-On experience on creating Tableau Dashboards.
Strong working knowledge on MS-Excel, SQL / MySQL.
Knowledge of Hadoop or Hive would be an added advantage.
Experience in Customer Experience or the Travel Industry would be preferred
Academic Background:
Graduate/Post Graduate in Engineering / Management / Computer Application
Technical Skills/Capabilities:
Strong working experience in SQL / SAS / Hadoop / Hive
Extensive Exposure to tools like MS Excel, VBA, MS Access, MS PowerPoint
Knowledge of Platforms:
Hadoop, Hive, SAS, SQL; Advanced Excel and PowerPoint
Big-Data / Cornerstone experience
India Only:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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