Senior Software Engineer (Architect) | Frontend – Customer Obsession Job Vacancy in Uber Bengaluru, Karnataka – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Uber
Location : Bengaluru, Karnataka
Position :

Job Description : About the Role
We are looking for an experienced technologist who can architect, build, and scale our platform and core systems that power mission-critical user experiences including customer support, frictionless experiences & personalization.
Customer Obsession engineering at Uber is looking for a strong Architect (Level 5a Engineer) who has solved business problems at scale. 5A Engineer at Uber exhibits the following qualities:
Demonstrate tech expertise > Demonstrate technical skills to go very deep or broad in solving classes of problems or creating broadly leverageable solutions.
Execute large-scale projects > Subdivide the work into bi-weekly sprints and compartmentalize across functions or teams and ensure everyone knows how they fit in.
Collaborate across teams > Work across a group (multiple teams) to deliver results and are recognized for your high-quality communication and coordination abilities.
Coach engineers > Provide oversight and direction to various engineers working across different efforts.
Raise the bar > Improve the team’s definition of best practices and architecture with deep domain knowledge
What You’ll Do
As a Sr. Front End Architect you’ll collaborate with a larger team of engineers to drive front-end development standards and work continually to enhance customer facing features.
This is an opportunity and challenge to make an impact in the real world using exciting and new technologies.
Engineering
Work on Uber’s most complex web applications by designing, implementing, and unit testing the frontend application code.
Build a next gen UI using the latest technologies: React, Redux, Sass, ES2016
Help teams with helping with defining an architecture that would scale and also encourage best practices.
Create frameworks and abstractions that are reliable, reusable and avoid surprising outcomes.
Goto person to get clarity of problem statements and also can breakdown into meaningful tasks.
Promote and demonstrate problem-specific expertise in delivering results (e.g. for research engineers you apply domain knowledge and research skills.
Integrate with more than 40 upstream services while still providing users super fast response times.
Leadership
Actively mentor and teach junior engineers and deeply engage with each one and set them up for success.
Help teams with helping with defining north start, vision and with direction to create robust solutions that would scale for years to come.
Influence and impact a best-in-class customer experience in your group and contribute to overall customer experience in your area.
Lead cross-team efforts that deliver meaningful results across engineering, product, and/or design
What You’ll Need
8+ years of software engineering experience focused on web development.
Hands on experience in architecting large scale frontend applications.
Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications
Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)
Have in-depth understanding of application performance and scalability
Experience working on open-source projects, building frameworks, ui platforms at scale
About the Team
The Customer Obsession Platform is the customer care platform for Uber. We handle customer requests for support through either the web (help.uber.com), through the in-app help center, phone, whatsapp and email as well as in person support. The platform provides the ability to build automated experiences across all these channels. When unable to automate the request, it routes contacts to an agent and the extensible agent platform that provides agents the tools to solve customer issues.. The platform capabilities can also be extended “beyond support” to drive growth by identifying and resolving failure points in the customer journey from onboarding to churn prevention.
Our customers include:
End users such as Riders, Driver partners, Eaters, Couriers, Restaurants, Freight carriers and shippers.
Uber’s customer service agents, and their managers
Product owners/managers across various Uber businesses that plan customer support and engagement experiences for their respective products.
Engineers at Uber that create automation workflows, and author actions and widgets for agents to support their LOB.
The key objectives for our platform
Provide defect free customer experiences for all Uber products and services.
Drive extensive automation for a majority of customer issues to reduce the cost of providing support.
Drive proactive resolution of customer issues when possible even before the customer reports the issue
Drive best in-class customer experiences
Drive efficiency and effectiveness for all agent interactions.
Drive easy onboarding for LOBs, and businesses as they become part of Uber or are integrated with Uber. This will allow Uber to truly expand its reach as a platform with end to end capabilities).
Drive defect reduction by providing voice of customer insights to product teams and launching joint solutions to improve the customer experience

This post is listed Under  Technology
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company