Support Engineer Job Vacancy in Quess Corp Limited Bengaluru, Karnataka – Updated today
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Company Name : Quess Corp Limited
Location : Bengaluru, Karnataka
Position :
Job Description : Job Title: Support EngineerExperience Required: 7 to 10 years of experienceLocation: BangaloreRoles and Responsibilities:Take ownership of customer issues reported and see problems through to resolution.Research, diagnose, troubleshoot and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and articles.Follow the SLA for issues with respect to the severity.RequirementsCandidate should be a Graduate in Computer Science or equivalent.Experienced Technical Support Engineer with 7+ yrs experience in supporting direct clients of B2B SaaS products.Experience in handling technical support for products with strong scripting and automation skills.Excellent in monitoring and tracking core operational metrics.Ability to work with customers across different time zones and in 24×7 shift.Strong understanding of SLA compliance at all stages.Working experience with cloud infrastructure like AWS.Experience on Apache/Nginx, Tomcat, Redis, HiveMQ, Kafka, Jenkins, GitLab, Shell Scripting, Network and Server monitoring tool like Prometheus/Grafan, Nagios etc. is required.Experience with managing relational and NoSQL database technologies such as Oracle, SQL Server, PostgreSQL, Cassandra and MongoDB.Ability to work in 24×7 rotational shift.Job Type: Full-timeExperience:total work: 1 year (Preferred)
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