Systems Management Specialist – Workplace Collaboration Services Job Vacancy in Kyndryl Bengaluru, Karnataka – Updated today

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Company Name : Kyndryl
Location : Bengaluru, Karnataka
Position :

Job Description : 516026BR
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
The O365 Subject Matter Expert will be part of a Workspace Collaboration Services team responsible for implementing, maintaining, and supporting all components of the Office 365 systems. Individual must be able to lead efforts in troubleshooting and remediation of a variety of technical issues associated with O365 or its supporting systems. This position includes management of End User Productivity (EUP) infrastructure projects, platforms and L3 support as necessary. The detailed job responsibilities are listed below.
Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/ individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/ reviews on need basis for new projects. Training of new team members.
Required Technical and Professional Expertise
Leverage deep platform knowledge in assigned technologies to implement long-term process improvements
Overall Subject Matter Expert (SME) for Office 365 components with an emphasis on, but not limited to:
Administration function.
Strong PowerShell scripting skills
Hybrid Exchange environmen
Skype for Business Online.
Office Online.
Azure Active Directory.
SharePoint Online.
OneDrive for Business.
Enterprise Mobility and Security
Knowledge and implementation experience of deploying other O365 Functionality, e.g. Teams, Planner, Flow, Groups, etc.
Provide timely support that delivers a stable, secure global collaboration & communications platform following internal methodologies, processes, and standards.
Technical Leader in keeping current with existing and emerging technologies, providing input to technology roadmaps. They are also given the responsibility of discussing other issues or challenges if faced by anyone, with the team
Experience coordinating and managing escalation with Microsoft support.
Ability to coordinate with teams, vendors and partners as needed for problem resolution.
Lead and/or participate in various projects: strategic and operational initiatives. Create scripts which will automate most feasible routine tasks.
Document processes and procedures for maintenance and support. Should create various documentations which in turn will help others to refer in future for their own purposes.
Participation in development of strategic plans for the collaboration team.
Preferred Technical and Professional Experience
Provide level-3 operational support for collaboration platforms. Off-hours On call support and a flexible schedule to accommodate a global team will be required.
Excellent written and oral communication skills (English).
Ability to communicate with both technical and non-technical audiences
Ability to assimilate new information quickly
Ability to troubleshoot complex problems
Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members
Excellent interpersonal skills and a “can do” attitude in a team environment
Self-motivated, self-directed person.
Ability to work with and support a globally dispersed team.
Certifications: will be added advantage: MCSA/MCSE: In Exchange 2010/2013/2016/O365
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Country/Region
India
State / Province
KARNATAKA
City / Township / Village
Bangalore
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Systems Management Specialist
Employment Type
Full-Time
Contract type
Fixed Term – Long Term
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
No

This post is listed Under  Technology
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