Technical Business Analyst – CRM Job Vacancy in 86 400 Sydney NSW 2000 – Updated today

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Full Details :
Company Name : 86 400
Location : Sydney NSW 2000
Position :

Job Description : Fantastic Innovative Scale-up Environment
Flexible Hybrid Working
Career & Development Opportunities

OUR STORY
We believe it’s time for a new type of bank. One that steps up and does the right thing by its customers; that puts them first. One that is relevant and meaningful in today’s world.

We’re that new type of bank. We’re digital only, and harness the capabilities of technology, data and artificial intelligence to deliver an entire bank in the palm of your hand. We exist solely to serve our customers – to give them a smarter, more personalised banking experience. We are constantly adapting and evolving to help customers make better, more informed financial decisions. We do things in real time, to bring real value to their lives. We put them first.
And we do this every second, of every minute, of every day.

All 86,400 of them. We’re 86 400.

YOUR WHY
You love solving problems and working in hyper-collaborative teams to make important changes for our customers & business. You’re hungry, you thrive in ambiguous & fast-paced environments, you’re willing to learn and are excited by the opportunity to roll-up your sleeves to bring our vision to life.

The Business Analyst is responsible for breaking down business & customer problems, articulating requirements, understanding change impacts and delivering changes into production including executing & coordinating testing.

The role in part focuses on our CRM and business facing tooling and in this role you will also act as an SME of these solutions in a dedicated squad. The role also generally supports delivery of change to our Banking App, Internet Banking & other delivery as required. You will work with internal & vendor teams (on occasion) to implement change, supporting both ‘BAU’ as well as full scale projects. There will also be opportunity to grow & support initiatives across the whole business.

This role reports to the Head of Delivery.

HOW YOU’LL SPEND YOUR TIME HERE AT 86 400

Every day will be different. You will flex between discovery of new features/capabilities and also improving our existing systems. You’ll work with different internal & vendor teams. You could be brainstorming with the team one day and then testing & implementing another change the next. We are focused in what we do but are also responsive to our dynamic environment.

Your key tasks will include:
Facilitate requirements gathering with stakeholders & document to an agreed standard
Contribute to defining technology solutions that meet business & customer needs
Help to define acceptance criteria & support
Work with SME & delivery teams to plan tasks, deliverables & schedule delivery
Create and maintain documentation, and ensure that all stakeholders are kept informed of developing requirements and solutions
Identify and communicate risks and issues that may require change to plans or scope
Develop and maintain appropriate monitoring and reporting to demonstrate that all requirements have been delivered
Help to inform the most appropriate response to identified defects
Help to define capabilities and requirements to support transition to new solution
Respond quickly to changing organisational priorities
Act as a translator between business and technology to ensure technology meets business needs
Work with multiple vendors to deliver required changes

WHAT MAKES YOU TICK

A team player, who can also work autonomously
You have attention to detail, yet able to step back and see the big picture when the situation requires
You can prioritize, adapt to change quickly and work with ambiguity
You put your hand up for help when stuck
You have knowledge in financial process and systems
You are solution & outcome focussed

WHAT YOU WILL BRING TO 86 400
Good business planning, analytical and conceptual skills
Strong skills with Jira, Confluence
Business Analysis Techniques such as:
Requirements elicitation
Business process, rule & solution analysis
Requirements documentation & user stories
Acceptance and evaluation criteria definition
Flow diagrams & mapping
Modelling
Risk management
Test planning, preparation & execution
Planning, estimation & reporting
Stakeholder management
Essential:
Over 5 years’ delivery experience in the banking &/or financial services sector, with at least 3 years demonstrable business analyst experience
Experience in project/initiative delivery using agile methodologies
Experience with CRM and contact centre technologies and workflow systems
A desire to learn new things and tackle complex, data driven problems
Desirable:
Previous work experience in a digital banking environment
Experience in a greenfield or start-up organisation
Experience with Atlassian suite, online collaboration tools
Experience with Microsoft Dynamics cloud suite and tooling

VALUES. EVERY SECOND
Customer. Customer. Customer – We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
Agile and Brave – Constantly collaborating in new ways to create something genuinely innovative.
Value Each Other – We respect everyone’s contribution, embracing a common goal and championing individuality.
Frank and Authentic – A high performing team who say what we mean and mean what we say to create a strong team culture.
Show Up – We bring our passion, positivity and sense of fun every day to embrace the challenges of changing the banking game.

If you are looking to look for an innovative company which adds value, then this is the role for you. A competitive package is on offer for the successful candidate.

Visit: www.86400.com.au

Please note: no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Our standard is that every candidate receives an outcome email or other written communication as a minimum.

This post is listed Under  App Development
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