Tenant Experience Manager Job Vacancy in Cove Singapore – Updated today
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Company Name : Cove
Location : Singapore
Position :
Job Description : About Cove: Cove is the new way to rent your home! We’re Southeast Asia’s leading branded home rental start-up making it easier, faster, and more flexible to rent comfortable homes at honest prices. In 2021 we’ve grown over 300% and have now housed over 1500 tenants across Singapore and Indonesia. Cove tenants get stylishly furnished properties, in the most awesome locations and we make their whole rental experience seamless from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi to weekly cleaning. All our tenants get access to our community events and perks around the city and can network with other Coveys through our community app. We are backed by strong global investors including Keppel Land, Idinvest, Picus Capital, Venturra, and Xander, and have raised over US$6M in funding to date. Please join us in this home rental revolution and help us realize our vision to provide millions of better homes to young people across Southeast Asia.Check us out at www.cove.idCheck us out at www.cove.sgJob Title: Tenant Experience ManagerJob Type: Permanent, Full TimeStart Date: ImmediateReports To: Head of Operations and Tenant ExperienceRole Purpose: To ensure that Cove tenants (Coveys) have a fantastic experience throughout their stay with usRoles and Responsibilities:Ensure smooth tenant check-ins and check-outs, including condo registrationsManage & resolve tenant’s issues and complainsManage tenants complainManage & coordinate related to tenant’s experience in stayingEnsure properties under your care are maintained to Cove’s standardsOrganizing community eventsLaisse with external contractor and landlord for facilities & maintenance related matterBe part of Operational team to additional task related to facilities & maintenance to make sure positive tenant experience during their stays with Cove.Deliverables:Experience and Qualifications Required:EssentialAn undergraduate degree in any field (business-related is a bonus)Minimum of 2 years’ experience in a customer-facing roleExcellent interpersonal skillsPreferredExperience working in an early-stage start-upExperience in hospitality or call centreExperience in people managementCore Skills/CompetenciesExcellent spoken and written EnglishCustomer serviceSelf-motivated and takes responsibilityCustomer empathyAbility to be flexible deal with ambiguityAttention to detailWhat’s in it for You:Working for Cove gives you the opportunity to join an exciting young start-up incubated through Antler. co. There will be lots to learn as you’ll be working directly with the three co-founders Sophie, Luca, and Guillaume, and get to experience firsthand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. We will always welcome your inputs and ideas and actively encourage your development. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.Job Types: Full-time, PermanentSalary: $2,800.00 – $3,300.00 per monthBenefits:Additional leaveEmployee discountHealth insuranceProfessional developmentSchedule:Monday to FridayWeekend availabilityExperience:Customer Facing: 2 years (Preferred)Expected Start Date: 28/02/2022
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