Asset Head-GTS & Parking Job Vacancy in Company: GMR Enterprises Pvt Ltd GMR Group India – Updated today

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Company Name : Company: GMR Enterprises Pvt Ltd GMR Group
Location : India
Position :

Job Description : Date: 04-Mar-2022
Location: Delhi, IN
Company: GMR Enterprises Pvt Ltd GMR Group
JOB PURPOSE

Responsible for operations and revenue maximization for Parking and Allied Services under the car park platform including.
The role encompasses planning, development & execution of Business Plans in collaboration with business partners and engagement with Internal & External stakeholders.
ORGANISATION CHART
KEY ACCOUNTABILITIES

Accountabilities KPIs

Parking Management: Gaining an overall business understanding of Parking business and leading operations for overall vertical growth through Business Partner Management, Effective use of Business Analytics & Insights, Driving consumer experience and Operational Excellence, Implementation of New Initiatives. Manage O&M Partner. Targets vs Actuals: Penetration, ATV, SPP, SPSM, IPSM, IPP

Team Development: Training and Leading the Operations Team. Designing policies to align with overall strategy on setting & deploying required department SOPs for appropriate service deliveries. Training planner
Customer Feedback

Contract Management: Managing contracts & relations with contractors, vendors, partners and users to understand overall service delivery and experience

Concession Management: Maximize Revenue contribution by parking category and brand through an aligned and collaborative approach with business partners (AOP setting, partner business reviews and support, industry and category benchmarking, sub-category level business performance analysis, strategic initiatives rollout and execution, audits, departmental risk management pertaining to specified accounts, etc. Concessionaire Satisfaction Index: Target v/s Actual
Airport Survey Quality Index/ Skytax rating: Target v/s Actual
Occupancy %
Compliances Management
Food quality/ hygiene/ No. of complaints
Adherence of LA terms & conditions

Revenue Leakage Control: Monitor & Control Revenue Leakage at Parking/ business. Audit Reports

Implement standardized systems and processes to improve efficiencies and enhance customer experience
Implement standardized system and processes to improve operating efficiency, with respect to account management, payments and invoicing, compliances etc.
Work in collaboration with the operations & other internal departments towards development of systems and processes to improve the overall customer experience
Percentage retention of existing accounts
Revenue targets – planned vs. achieved
DSO
Internal audit compliances
ASQ ratings/ Skytrax rating

EXTERNAL INTERACTIONS

Concessionaire Brands: CEO, Sales & Marketing Head, Brand Head, Store Head.
Airlines: Key Personals, Fleet Operators
App Aggregators: Operations Head
Quality/Audit agencies
Other agencies like CISF, Municipal Corporation etc
INTERNAL INTERACTIONS
Terminal Operations TeamLegal TeamFinance TeamQuality TeamP&E (Project & Engineering), Finishes TeamARFF TeamI.T TeamSecurity & Landside Team

FINANCIAL DIMENSIONS
Annual Operating Plan (AOP):SalesSPPIPPSPSMIPSMBelow Line Improvement Plan (BLIP)Daily Sales Outstanding (DSO)

OTHER DIMENSIONS
Direct Reports – NAParking Penetration / OccupancyNo. of business managedNo. of business OpenedNo. of Concessionaire managed

EDUCATION QUALIFICATIONS
Graduate/Post Graduate Degree/ Diploma in Management

RELEVANT EXPERIENCE
12-15 years of experience with at least 5 year’s experience in Facility Management, F&B Operations, Hotels, Lounges with brands/ operators at Regional/ National level.

Experience of working in Airport environment in services/ parking vertical will be an added advantage.

COMPETENCIES
Accountability

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