Desktop Support Engineer Job Vacancy in AWL India Hyderabad, Telangana – Updated today

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Full Details :
Company Name : AWL India
Location : Hyderabad, Telangana
Position :

Job Description : We are looking for a Desktop Support Engineer to provide technical assistance to company resources.

You will help install, upgrade, and troubleshoot hardware and software systems along with maintenance of IT vendor-related documentation.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.

To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.

Responsibilities

Address user tickets regarding hardware, software, and networking

Walk users through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with users to ensure their systems are functional

Report user feedback and potential product requests

Help create technical documentation and manuals

Maintain IT vendor documentation
Qualifications
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

BSc in Computer Science or relevant field
Skills

This post is listed Under  Software Development
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