L1: Technical Support Job Vacancy in Blancco Technology Group Pune, Maharashtra – Updated today

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Company Name : Blancco Technology Group
Location : Pune, Maharashtra
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Job Description : About Blancco Technology GroupBlancco is the industry standard in data erasure and mobile device diagnostics. Blancco Data Eraser solutions provide thousands of organizations with the tools they need to add an addition layer of security to their endpoint security policies through secure erasure of IT assets. All Erasures are verified and certified through a tamper-proof audit trail.Blancco data erasure solutions have been tested, certified, approved and recommended by +15 governing bodies and leading organizations around the world. No other security firm can boast this level of compliance with the most rigorous requirements set by government agencies, legal authorities and independent testing laboratoriesWork Experience :2- 4 years In IT/ITES technical support at L1/L2 levelKey Skills : Technical support , Product support , application supportPrior experience in communicating with Customers from European/American regions preferred.(not open for fresh graduates)Educational qualification:Graduate Engineer – BE, BTech, BSc-IT, MCA or equivalents ( **Computer Science/IT graduates only)Technical Skills:Linux OS System AdministrationNetworking – CCNA preferredDatabase Administration MySQLPossess expertise and special knowledge of operating systems, devices, applications and software.Applicants must demonstrate:Outstanding Communication skills and active listening . (this position requires applicants to have excellent English language skills)Ability to explain complex ideas to those with limited IT and systems knowledgeExceptional verbal and written communication skills, English fluency is MUSTListening ability and patienceExtraordinary customer service and relationship managementStake -holder managementprovide support to internal/external customersEmpathy with usersAcceptance of ownershipCritical thinking skills (Support roles are often responding to technical problems that occur abruptly and require immediate solutions.)Preference for candidates with Certifications in any of the following :Linux System AdminNetworking CCNA (Preferred)MySQL DBA (Preferred)ITIL (Preferred)Job Type: Full-time

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