After-Sales Service Manager (Education Industry) Job Vacancy in AIR CLASS LIMITED Bengaluru, Karnataka – Updated today
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Company Name : AIR CLASS LIMITED
Location : Bengaluru, Karnataka
Position :
Job Description : Key Responsibilities: · Be responsible for the service of paying users, maintain the normal development of courses and promote the consumption of courses· Responsible for course arrangement, communicating with teachers about lesson arrangement, attendance checking of teachers and students, and paying attention to courses, reasonably arranging teachers’ work plan, counting and adjusting teachers’ workload, and arranging the course adjustment;· Communicate with users to improve user satisfaction· Cooperate with the sales staff to increase referral rate and renewal rate, and complete the monthly target· Collect user opinions and feedback, propose solutions or put forward suggestions to the company· Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.· Develops strategies to promote team member adherence to company regulations and performance goals· Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and payroll- related items.· Coordinates with different departments to ensure completion of different aspects of operations of the teamEssential Requirements: · At least 3 years Customer Service Leader working experience· Education: Bachelor and above are preferred.· Language: Fluency in English· Technical competencies: (Job related): Knowledge in working with database applications. Proficient in Excel, Word, and PowerPoint applications.Excellent interpersonal and communication skills and ability to communicate across distances, to multiple functions, and to different levels of management.Job Types: Full-time, Contractual / TemporaryContract length: 12 monthsSalary: ₹35,000.00 – ₹45,000.00 per monthSchedule:Day shiftSupplemental Pay:Performance bonusApplication Question(s):Do you have laptop?Education:Bachelor’s (Preferred)Experience:Customer Service Leader working: 3 years (Preferred)Language:English (Preferred)
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