CRFTL – Consumer Finance App Support Job Vacancy in Barclays Pune, Maharashtra – Updated today

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Full Details :
Company Name : Barclays
Location : Pune, Maharashtra
Position :

Job Description : Job Title: CRFTL – Consumer Finance App Support
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Provide Application Support for business facing applications in Consumer Risk , Finance, Treasury & Liquidity (CRFTL) within Risk, Finance & Treasury (RFT) functional area.
What will you be doing?
Subject Matter Expert in Production Support for live systems.
Provide clear ownership and resolution of incidents/faults logged against applications/systems supported by the Application Support team to agreed SLA’s and KPI’s.
Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
Provide assistance to the Applications Development team with testing and deployment of application/software changes/releases through the formal change management processes.
Manage requests for IT application/system access, ensuring full compliance to agreed SLA’s, security policies and procedures.
Proactively monitor applications/systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring/maintenance procedures.
Continually review the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements, though, e.g. liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Identify improvements to the service provided.
Bring to the attention of managers any matters relating to the health and safety of both staff and customers

What we’re looking for:
Graduate / Post graduate degree in Computer Science, or related fields.
2-4 years of experience primarily Run The Bank roles in financial institutions, consulting or technology companies.
Strong expertise in day-to-day RTB functions with Hands-on/technical experience (high proficiency in windows, Unix, Big data concepts especially Hadoop and database technologies primarily in Banking domain
Excellent oral and written communication skills, presentation skills, and ability to facilitate cross-functional cooperation across senior stakeholders.
Experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework)
Candidate must also display a willingness to embrace new technologies due to the different systems they will need to support.

Skills that will help you in the role:
Banking domain (1+ years guideline)
Experience of working to tight deadlines in a fast-moving environment with an ability to work in a virtual team
Well organized with excellent time management, able to work in a pressurized environment
Ability to understand the business context and respond to users is more important over the in-depth technology skills
Service oriented and able to follow the processes in delivering the KPIs
Where will you be working?
Pune
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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