Manager Job Vacancy in Bank of America Gandhinagar, Gujarat – Updated today

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Full Details :
Company Name : Bank of America
Location : Gandhinagar, Gujarat
Position :

Job Description : Job Description:
Overview
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview
Operational Excellence is a highly connected horizontal enabling function within Global Business Services (India & Dallas) supporting Technology, Operation and Enterprise functions with competencies such as:
Data Analytics, Six Sigma/Process Excellence, Lean and Business Intelligence
Business Model and Process Management
Change/Program/Project Management
PMO Support
Job Description
Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GBS. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.
Profile must be having expertise on lean six sigma as well as on emerging technologies.
Responsibilities
Process Governance:
Own the validity & accuracy of data and information available in BPM
Ensure process maps and workflows are in place and validated regularly
Identify and mentor top down improvement projects basis Process Governance reviews
Understand the end to end process flow
Continuous Process Improvement:
Be responsible for deployment of Operational excellence Framework across aligned teams and Sites
Drive Improvement projects, Just Do It and Best Practices across delivery teams
Identify and mentor improvement projects in the processes
Identify and mentor Risk, Customer Experience & Business impact projects
Identify and mentor cost efficiency projects
Drive business transformation through Six Sigma Methodology and Analytics
Drive ideation and execution of ideas
Support & promote Innovation
Metrics Management:
Ensure metrics & reporting activities are seamless
Review Data Collection Plan for any gaps
Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
Drill down on any CTQ slippages
Drive metrics aligned towards business outcomes.
Stakeholder Management:
Connect with relevant stakeholders on a regular basis;
Promptly address any process gaps and stakeholder priorities
Gain a seat on the table and ensure participation on key initiatives of the LOB assigned
Strategic Initiatives:
Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
Initiatives inclusive of (but not limited to)
Domain & Technical Skill enhancement
Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)
Metrics Enhancement
Analytical Capabilities:
Ability to translate business problem to analytical problem & find out its solution
Develop statistical models to solve business problems
Knowledge of supervised & unsupervised models using Machine learning
Interpret /Present/Advise analytical solutions/insights to internal stakeholders
Develop good visualization to communicate business insights
Others –
Aware of new technologies like Artificial intelligence, Machine learning, Big data analytics, Natural language processing, Block chain, Cloud computing, and their application in banking
Requirements –
Education : Any University Degree
Experience : 4-8 yrs
Foundational Skills:
Understanding and working knowledge of off shoring industry.
Quality background (Six Sigma, Lean, Kaizen) with implementation experience
Strong communication, presentation, and interpersonal skills
Dynamic individual with high energy, inclination and skill to drive change in business
Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers
Working exposure with cross functional teams
Strong stake holder management skills
Experience in BPM management & its governance
Worked on OPEX priorities delivering results such as Efficiency saves, reduced risk & Customer Experience
Exposure to digital strategy preferably in banking sector
Proficiency in key digital lever including AI-ML-Data Analytics and its usages
Exposure to Process automation projects (identify, Assess & Execute)
Desired Skills
PMP Certified and / or Black belt certification.
Knowledge of SAS, JMP®, Tableau and other data mining tools
Any Certification on AI-ML-Data Analytics and its usages
Post-Graduation would be an added advantage.
Should have mentored Process Improvement Projects in the capacity of a RQE (Resident Quality Expert)
Executed high impact Process Improvement Projects
Shift Timings: 12:00 – 09:00 PM
Process Timings: 9 hrs per day Flexible in shifts with Weekends OFF
Work Location: GIFT
Job Band:
H6
Shift:
Hours Per Week:
45
Weekly Schedule:
Referral Bonus Amount:
0

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