Program Manager Job Vacancy in ASSPL – Karnataka Bengaluru, Karnataka – Updated today

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Company Name : ASSPL – Karnataka
Location : Bengaluru, Karnataka
Position :

Job Description : 2+ years experience in program or project management

Bachelor’s degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent · 3+ years of relevant professional experience as a Business Analyst, Data Analyst, or related · 2+ years of recent Tableau experience · Strong proficiency in , Microsoft Excel, and statistical analysis tools · Excellent written and oral communication skills, including the ability to communicate across business areas

Job summary
About Operations Technology
Operations is at the heart of Amazon business. Known for our speed, accuracy, and exceptional service, Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24×7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, we ensure we invest in constant learning and contributing to our next big idea. You will be surrounded by the best innovators of our time. We welcome you to make history with us regardless of minority, gender identify, disability, or sexual orientation. We value diversity! See why diversity is important to us at amazon.com/diversity

We are looking for self-motivated individuals to take on new opportunities and motivate teams in fostering solutions to the hurdles we face. Your will be able to confront obstacles others avoid and create a team that embodies our leadership principles. Learn more about our leadership principles at https://www.aboutamazon.com/our-leadership-principles
Amazon offers competitive compensation packages, but, if you are not in it for those benefits, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well. Find it at https://www.sec.gov/Archives/edgar/data/1018724/000119312516530910/d168744dex991.htm

About the Role
As a Program Manager I, you will focus on our customer’s experience and build a relationship starting from the customer and working backwards through the support organization and into the engineering teams. You will need to establish Key Performance Indicators (KPI’s) and focus on Operational Excellence to improve the reliability, availability and quality for the services utilized by customers.

A successful candidate will have experience operating in high-pressure situations, a proven ability to handle multiple priorities and possess a high level of discipline while remaining flexible. He / she should be able to:

Drive adoption of existing IT Service Management methodology for Amazon OpsTech IT.
Migrate current state technologies into an IT Service/ Product framework.
Bridge Operations Technology Services to the customer.
Engage with customers across all business lines by identifying key stakeholders and establish a
Partnership with OpsTech IT.
Where necessary, define KPIs for the team.
Drive continuous improvement of defined KPI’s, increase customer satisfaction and Operational Excellence year over year.
Identify areas of improvement and drive initiatives to address failures in systems and/or process with a networking focus.
Interact with management and staff to provide analytical and technical assistance for continuous support and improvement of IT solutions.
Represent the broader team to communicate complex analysis and insights to stakeholders, both verbally and in writing.

Role responsibilities include:

Deep Dive and Advanced Analytics – Identify, develop, manage, and execute analysis to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business
Understand trends related to Amazon business and recommend strategies to stakeholders to drive business growth by providing key insights, using statistical rigor. Build trust by responding with urgency to high-priority requests
Metrics and Reports – Own the design, development, and maintenance of ongoing metrics, reports, analysis, dashboards, etc. to drive key business choices. Ensure data accuracy by validating data for new and existing tools.
Learn and understand a broad range of Amazon’s data resources and know how, when, and which to use and which not to use
The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices
Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline with Masters in Analytics/Business Intelligence/Statistics preferable
Exposure to data mining tools like SQL, SAS, SPSS, or R
A solid understanding of networking, server and desktop technology, and proven methods on providing innovative solutions to customers
Strong leadership capabilities, having the ability to connect with a diverse set of customers or prior experience in managing engineering or technical teams
Strong technical acumen, including the ability to understand the customer or partner IT landscape, identify opportunities and overcome any technical obstacles
An ability to think creatively and apply strong problem solving skills, driving issues to resolution.
Strong attention to detail and excellent written and oral communication skills
Service Management understanding and/or certification
Lean, Six Sigma certified and a good understanding of value-stream mapping

This post is listed Under  Software Development
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