Senior HR Assistant, Benefits Administration Job Vacancy in World Bank Group Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : World Bank Group
Location : Chennai, Tamil Nadu
Position :

Job Description : Job #: req16424

Organization: World Bank

Sector: Human Resources

Grade: GD

Term Duration: 2 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s): English

Closing Date: 3/21/2022 (MM/DD/YYYY) at 11:59pm UTC

Description
HRDSO provides centralized HR services to staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR CoE’s, Business Partners and HRD Strategy teams.

HRDSO’s delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (eTalent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myHRSS); Business Objects and another 20+ add-on applications.

Duties and Accountabilities

The Senior HR Assistant will have the following duties and accountabilities:

Provide Tier 2 level support in the Comp & Ben arena by responding, both orally over telephone and in writing by email, to complex queries and sensitive issues.Liaise with Policy team, Global Mobility, Tax, WFA and ITS to ensure satisfactory resolution of cases requiring escalation, exception or waiver.Collaborate well with the Compensation team with good understanding of the Compensation programs and support with research, engagement, communication, and administration / processing of compensation related itemsCoordinate with Compensation team or other stakeholders on work related to the compensation program and its implementation, such as implementation of salary merit increases, other compensation-related payments, inputs into the budget preparation etc.Analyze and resolve diverse Benefit issues as they arise, which often requires interpretation of existing Staff
Rules, guidelines, processes and independently determining the appropriate approach.
Coordinate designated Benefits projects related to process optimization, capacity assessments, and related initiatives like TLB, API, IRMAA etc.Apply root cause analysis to diagnose technical problems and proposes solutions to rectify problems consistently and accurately.Ability to work on and Analyze Reconciliation reports and find solutions to issuesConduct in-depth research and apply HR policies based on documented rules and waivers.Consult with relevant Center of Expertise (CoE) when unable to resolve complex issues personally, articulating issues and proposing possible options and implications.Follow up with CoEs, Payroll, Pension, Global Mobility, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception or waiver.Develop reports as needed to provide updates to stakeholders on the execution of day-to-day and project-based activities.
Selection CriteriaBachelors’ degree in Human Resources, Management, Behavioral Sciences, Business or Other Related fieldsRelevant experience – Preferably in a Global Shared Services environment.Ability to develop / maintain business relationships necessary for the team to fulfill.Ability to effectively communicate service delivery issues / recommendations to management both within and outside of HRDSO Team.Ability to present information clearly, concisely, and compassionately both orally and in writingAnalytical ability, practical problem-solving skills and resourcefulness in performing varied tasksGood understanding of compensation policies and programs in HR and its related IT systemsStrong analytical skills, demonstrated ability to conduct research and analysis; ability to articulate issues, proactively anticipate data analytics based on presented issues and recommend solutions to aid management in decision-makingProficient in Microsoft Windows applications, namely Excel, Word and Power Point, including advanced spreadsheet design, lookup tables, manipulation, and analysis skillsExcellent organizational skills and ability to prioritize and deliver assignments in a timely manner often under time pressures.Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.Ability to handle very sensitive HR matters with agility and tact.Experience in customer service environments.General understanding of HR components from Hire to Retire and policies on Benefits.Customer service orientation with a desire to meet or exceed expectations.Exceptional ability to manage and support clients in sensitive, distressed situations.Continuous improvement mindsetAble to take ownership and resolve challenging situations with the good judgment to know when to appropriately escalate matters as neededExcellent oral and writing skillsAbility to handle sensitive information in a confidential mannerAbility to understand and explain complex policies and guidelines.Experience with case management system.Working experience with PeopleSoft HRMS or SAP, knowledge on MS Access will be an added advantage.
HR Competencies

PROFESSIONAL CURIOSITY: Identifies readily available information, resources in order to acquire a good understanding of broader HR theory and practice; self-evaluates current knowledge in order to identify necessary learning focus.INTEGRATING INFORMATION: Actively seeks information with respect to processes, rules, policies and other matters relevant to own and related jobs; identifies links and relationships within data and across the organizationJUDGEMENT: Applies knowledge of theory, rules and practices to analysis of data in order to draw useful conclusions; analysis leads to timely decisions and recommendations within own realm.CREDIBILITY: Balances interests of clients, HR and broader WBG within own work, demonstrating tact and discretion; documents and shares project status and problems/issues with appropriate partiesTRUSTED COMMUNICATOR: Accurately and fully conveys technical HR information, querying and listening carefully to ensure understanding; handles sensitive information appropriately; expresses own opinions on issues and technical matters, inviting dialogue and discussionCOMMITMENT TO MISSION & VALUES Advocates for WBG mission and values within own team; welcomes and supports team diversityCONSULTATION: Consults with supervisors, colleagues and other HR staff to understand business challenges; makes appropriate recommendations with respect to own work.FLEXIBILITY: Changes approach to work tasks in the face of obstacles or new informationINFLUENCING: Works with other HR staff and clients to identify communication objectives; persuades others using logic, data, visual aids and other tools to support arguments

Note:
The candidate must be willing to work any of the three shifts covering 18×5, including night shifts from 4:00 p.m. until 12:30 a.m.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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