Sr. Associate Information Systems Engineer Job Vacancy in SAS Institute Inc Pune, Maharashtra – Updated today

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Full Details :
Company Name : SAS Institute Inc
Location : Pune, Maharashtra
Position :

Job Description : :

Primary Responsibilities:
Responsible for facilitating IT support to end user for Requests, Incidents and Changes. Use ServiceNow ITSM system for managing Requests, Incidents and Changes
Work with local and global CIS operations team to provide IT infrastructure support for networking, virtualization, and end user computing
Assist with client hardware lifecycle replacement as per global client standards
Perform daily administration activities for all IT infrastructure including analyzing, installing, modifying operating systems, storage, applications, backups and account administration.
Assists with the supporting, troubleshooting of hardware, operating systems, systems management software, security and AV software, patch management, productivity applications and virtualized environment.
Manage and support Audio-Video technology in meeting room spaces
Develop step-by-step documentation for system support tasks.
IT inventory management
Uses scripting and simple programming to automate repetitive tasks
Will be required to participate in 24×7 on-call rotation
End user education on newer tools and systems being implemented
Vendor Management
Essential
Bachelor’s degree in Computer Science or relevant field
4-6 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking, and end user computing)
Demonstrated problem solving skills for operating systems (Windows, Linux), VMware and networking
Exposure to MS Skype/ Teams voice solution will be an added advantage
Exposure to any of cloud technologies like Azure, AWS, GCP etc
Working knowledge of scripting tools like PowerShell, bash etc
Adapt at working in a collaborative, team-oriented environment.
Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
Passion for continuous learning
Preferred Qualifications
Experience working in a globally dispersed team
Familiarity with ITSM processes, systems and tools such as ServiceNow, confluence, JIRA etc.
ITIL certification

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