Cloud Operations Manager/Sr. Manager Job Vacancy in Uniphore Bengaluru, Karnataka – Updated today
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Company Name : Uniphore
Location : Bengaluru, Karnataka
Position :
Job Description : Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.
We are currently establishing the global Cloud Operations team and are seeking a highly skilled, passionate and self-motivated Cloud Operations Manager/Sr. Manager to make a significant impact by building out the global cloud operations team that manages Uniphore’s AWS public cloud instances. This is a hands-on role with the ideal candidate having deep experience in operating highly secure, available, scalable, performant and cost-effective public cloud environments.
Desired Requirements:
Ability to design, implement and support CI/CD pipelines
AWS SysOps Administrator or Solutions Architect certification
Hands-on experience with AWS CLIs, AWS APIs; Database (Postgres, Mongo) Administration; and operating other public cloud providers such as Azure and GCP
Contact Center Industry experience
Key Requirements:
5+ years of hands-on Linux/Unix/Windows System Administration including OS installation/ hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS
2+ years managing technical operations teams (Cloud Ops, DevOps, SRE, Cloud/Systems Engineering) deploying and supporting secure and highly available SaaS/production platforms
Solid experience with IaC and config management technologies such as Terraform and Ansible
Experience working with Docker & Kubernetes preferred
Experience deploying, configuring and using monitoring tools (e.g., Datadog, Prometheus, Grafana, Cloud Watch)
Comfortable with scripting languages such as bash, python and/or ruby
Great communication and collaboration skills
B.S. in Computer Science or equivalent experience
AWS Cloud Practitioner certification
Key Responsibilities:
Build and mentor global cloud operations team
Build, manage and support AWS (and other public cloud) environments, cost effectively
Accelerate instance provisioning activities for both internal and external customers
Collaborate with relevant teams to automate infrastructure buildout, software deployment & upgrades, cost management, security, monitoring and alert response
Drive documentation and training
Monitor the cloud environments and provide alert response and incident handling
Generate regular reports on KPIs including system uptime and MTTD/MTTR
Manage on-call rotation schedule
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com
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