Training & Quality Specialist Job Vacancy in ADCI – Tamil Nadu Chennai, Tamil Nadu – Updated today
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Company Name : ADCI – Tamil Nadu
Location : Chennai, Tamil Nadu
Position :
Job Description : 4+ years delivering and evaluating the outcome of instructor-led curricula in a corporate environment · 3+ years experience providing quality analysis and successful quality/performance coaching support · Experience analyzing and presenting essential training and performance metrics using tools like Microsoft Excel · Experience working with industry standard Learning Management Systems (LMS) to track and measuring training results and learning effectiveness · Excellent communication skills and the ability to work effectively with stakeholders and team members in a global environment · Ability to travel internationally to work with program stakeholders and assist with operations (approximately 5 – 10% travel) · An undergraduate degree in HR Management, Communications, Education, Curriculum Development or other relevant field
The candidate should be willing and able to work flexible schedules and shifts (including night shifts)
Job summary
Who are we?
Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)
At Just Walk Out Technology we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.
To learn more about Amazon Go, check us out at amazon.com/go
Who are you?
We are looking for an experienced Training & Quality Specialist who believes that nothing is more critical to the success of a team or business than an exceptional training experience. This role is responsible for the onboarding, new-skills training, and ongoing performance of associates in their region. The ideal candidate will have strong communication and facilitation skills, experience leveraging adult learning theory and techniques to help make training “stick,” and a track record of improving individual and team performance by identifying and addressing knowledge gaps.
Training & Quality Specialists are professionals in using quantitative and qualitative data to identify training and coaching needs. They are also leaders in driving performance, engagement, and continuous improvement initiatives and programs outside the classroom.
Last, but not least, Training & Quality Specialist are experts in articulating both Amazon and Amazon Go’s mission and vision. They ensure people understand the importance of their role and how it supports the success of Amazon and CXQO.
5+ years of experience delivering and measuring the outcome of instructor-led training in a corporate environment · Experience designing effective, scalable, and repeatable training programs using industry-standard methods, such as the ADDIE model and Kirpatrick’s Levels of Evaluation · Experience designing effective and scalable performance maintenance and improvement programs for in support environments (e.g. call center) · Basic audio/video production/editing experience using one or more eLearning tools like Articulate Storyline, Adobe Captivate, Camtasia, Vyond, or similar · Basic HTML knowledge · Experience leading process improvement initiatives to drive reduction in learning curve via peripheral improvements (e.g. improvements to associate tools or policies) · Experience analyzing and presenting detailed or advanced metrics using tools like Tableau, data warehouses, SQL, XML or similar
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