Customer Experience Executive Job Vacancy in MyCaptain Bengaluru, Karnataka – Updated today
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Company Name : MyCaptain
Location : Bengaluru, Karnataka
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Job Description : MyCaptain by is an Online Ed-tech platform that empowers every individual to pursue a career they truly love.At MyCaptain, we believe that there’s a revolution that is long overdue in the way India chooses careers and we are here to bring that change, to challenge the status quo.8 years young and with a team of 200+ empowering individuals, we are just getting started in this journey towards redefining education for all!We are a $3 Mn funded startup, with an aim to enable the students to take their first step towards their passion through LIVE Courses in 35+ alternative career options.Our goal is to empower young minds and enable them to make choices to create the future they deserve.So far, we have impacted the lives of 1,50,000+ passion enthusiastsWe hope to bring you onboard this exciting journey and have a mutually enriching experience.We were in the news recently.https://www.medianews4u.com/mycaptain-raises-3million-in-pre-series-a-funding/https://timesofindia.indiatimes.com/city/nagpur/4-engineers-who-teach-people-how-to-do-everything-but-engineering/articleshow/80694893.cmshttps://www.forbesindia.com/article/30-under-30-2021/forbes-india-30-under-30-the-ones-we-had-to-mention/66317/1https://www.vccircle.com/podcast-mycaptain-co-founder-sameer-ramesh-on-using-ed-tech-to-pursue-passions/Why you’ll love MyCaptain: We are a melting pot of diverse backgrounds where young minds get together to problem solve in a truly collaborative startup environment.We are passionate about our vision and leave no stone unturned to achieve our audacious goals. We celebrate the successes of our team members and believe that their failures are stepping stones to bigger successes that will take us closer to our vision. We believe in high empowerment and growth and strong learning culture.Here is why you should be a part of our DREAM TEAM:+ Impact Students across the Country+ Young and Energetic Peers+ Constant Learning and Development+ Fast & Growing Start-Up Life+ Generous Compensation Structure+ Safe & Inclusive SpaceWe focus on our mission- We are recognized as an emerging market leader for skilling in non-technical career spaces.We believe in our product- MyCaptain focuses on skill-oriented courses for learners with a personal touch. Our product is our website, App and our Captains. Our Captains are mentors who are not just teachers but companions in our journey of self-exploration and fulfillment. Our App and Website are designed to give a personalized and seamless learning experience by connecting aspiring skilled people and industry experts.We value diversity -We are an equal opportunity employer and seek diversity at all levels at MyCaptain. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability statusThe Work- What will you do at MyCaptain?Take ownership of customer issuesTroubleshoot problems and see them through to resolutionEscalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from customersDocument knowledge in the form of solution articlesInterested? We are excited to speak to you if you have the following-1. Clear Communication Skills2. Patience3. MS Excel4. Adaptability5. Email Writing skillsWhat is the structure and team like?This role would report to the Customer Experience Team Lead. We are currently working from the office. Our office location is in Bangalore. We are 200+ and growing and based out of Bangalore.View us on LinkedIn: https://www.linkedin.com/company/mycaptain-inMyCaptain App Link: shorturl.at/vDU15Website: www.mycaptain.inJob Types: Full-time, Regular / PermanentSalary: ₹300,000.00 – ₹400,000.00 per yearBenefits:Paid sick timePaid time offSchedule:Day shiftExperience:total work: 1 year (Preferred)Speak with the employer+91-XXXXXXXXXX
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