Senior Production IT Support Engineer Job Vacancy in MSCI Inc Mumbai, Maharashtra – Updated today
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Company Name : MSCI Inc
Location : Mumbai, Maharashtra
Position :
Job Description : Your team responsibilities
The MSCI Mumbai office is offering an excellent opportunity for a Production Support Engineer to join the MSCI Index Production team.
The successful candidate will join a team of IT production engineers and will report to the Production Team Lead. The role requires close co-operation with the development and infrastructure teams to deliver first-class IT support and stability to the business. The team’s remit includes stability-driven software development, production support, incident and problem management, release management, development of production tools, IT compliance activities and running software projects to ensure long term stability.
We are looking for someone with a software engineering background who is an excellent communicator and organizer, proactive and a good problem solver. This person must be comfortable with working on their own, working with business stakeholders and marshalling other teams to support complex software in a very fast-paced environment. We use cutting edge software development techniques and technologies, following the best practices of the industry
Our production processes run 24 / 5, so the successful candidate must be willing to support out of working hours.
What we will offer you: Depending on your location of your role, you can expect…
Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle-to-work schemes, gym benefits, retail discounts
A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your key responsibilities
Provide 1st and 2nd level technical support to business stakeholders, building strong relationships
Develop software engineering solutions to stability problems – including re-engineering the business software and developing tools to enhance stability
Own and manage support incidents end-to-end, working with users and technical stakeholders to communicate and resolve incidents
Lead response and coordination of production incidents, working with other technical teams and business stakeholders to bring incidents to resolution
Conduct root cause analysis on incidents and ensure that the problem management process is fully followed through upon
Work with infrastructure teams to manage and support server maintenance, downtime and testing
Build a knowledge database about common queries and solutions, amend application and service Run Books and general documentation
Execute and co-ordinate production deployments
Be on call evenings and weekends to support business critical incidents as and when required
Your skills and experience that will help you excel
6+ years of total software engineering experience
Excellent communication skills, both verbal and written
Strong troubleshooting skills / optimization skills
Proven ability to operate under own initiative
Proven ability to handle complex situations in a fast-paced environment
Cloud experience, preferably in Azure with CICD experience.
Technical expertise in several of the following technologies
Linux / UNIX systems environment
Database development including Oracle PL/SQL and SQL Developer, stored procedures, views and triggers, Java DB coding
Multitier java web applications
Java Open-Source technologies i.e., Spring Framework, JDBC
Experience with Apache / Tomcat server environment
Monitoring tools such as Zabbix, Oracle Enterprise Management Tool, NetApp Console
Good support, implementation, and delivery skills
Read log files to identify problems / issues
Check memory footprints
Can identify long running processes on Oracle Db, run sql commands to extract meaningful information
At ease with Azure Repos
Strong academic background with graduation in a relevant technical field
How we’ll support you
Coaching, support and encouragement from experts in your team
Access to a wide range of learning opportunities to support your growth and development
Customizable learning journeys to help you navigate your professional development
Transparent performance-based compensation schemes
Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
About MSCI and our teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
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