Technology Service Analyst Job Vacancy in Deutsche Bank Pune, Maharashtra – Updated today

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Full Details :
Company Name : Deutsche Bank
Location : Pune, Maharashtra
Position :

Job Description : Job Title: Technology Service Lead

Corporate Title: Associate

Location: Pune
Overview:
You will be joining the Production Management team. We work alongside front office business users to address their queries and ensure the software systems they use are running correctly. We work closely with development and other technology teams to maintain and improve stability in the Fixed Income applications (FX, Rates, Credit and Collateral / Valuations) used by traders and Middle Office and Back Office users. We ensure that the teams have the tools and training to be self-sufficient in improving production stability.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Key Responsibilities:
This is essentially a Front Office application support role, moving into more of the DevOps domain.
We’re looking for a Technology / Engineering Graduate candidate with 5 – 10 years of experience in the financial industry, preferably Investment Banking Fixed Income or Equity domain.
Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Geneos
Someone with good analytical reasoning and problem-solving skills, good verbal / written comms skills, ability to work under pressure to restore service to the traders and other users,
Ability to resolve incidents independently as well as working together in a local team and wider regional team
Capability to flick between break/fix, and proactive tasks & projects
Enhance Geneos monitoring to improve the monitoring of production processes and build python scripts for application tooling and Production monitoring
Provide strong incident management leadership during outages to improve recovery time
Analyze the incident to identify underlying trends and focus areas of improvement
Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
Interact directly with senior IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets
Confidence to push back and say “No” when expectations are not aligned with the correct/agreed/sold solution
Monitor Production Management processes e.g., Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed
Provide ad hoc reports to the business where this will add value or reduce costs.
Skills & Qualifications:
Educated to Bachelor’s degree level or equivalent qualification / relevant work experience
5 – 10 years of experience in Production / Application Support
Ability to troubleshoot all manner of IT related issues and proactive approach in identifying the potential issues
Experience in ITIL Incident Management and Problem Management processes
Good understanding of Solaris/Linux, with the ability to write shell scripts in bash/ ksh.
Oracle, or other RDBMS experience with the ability to write complex SQL queries and guide tram members
Knowledge of deploying and managing applications in Application Hosting Environments
Experience in Geneos monitoring setup, Geneos provides monitoring and system management of critical real-time applications
Understanding of Investment Bank Fixed Income or Equity business and the trade life cycle
Strong communicator, able to describe complex technical issues to business users, both verbally and written.
Working knowledge of python or shell scripting
How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

This post is listed Under  Software Development
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