Business Logic Developer I Job Vacancy in Amex Gurgaon, Haryana – Updated today

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Full Details :
Company Name : Amex
Location : Gurgaon, Haryana
Position :

Job Description : You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
This role sits on the Global VR team as part of the Voice Response Capabilities organization and will focus on delivering an extraordinary customer care experience through innovation and backed with Data analysis.
This position will play a vital role in developing, expanding or managing next generation capabilities that will enhance customer experience, improve Self-service performance and would align with the POA roadmap for next generation contact centers (Genesys Platform).
This team has ownership and accountability for the performance and customer satisfaction of the Voice Response systems across all business lines and markets across Global Servicing Network.
The successful candidate will work closely with various Business Units and Technology Partners to ensure VR performance is in line with the overall GSN vision and roadmap.

Roles and Responsibilities:
Independently design and writes complex code to create applications and customer journey maps.
Build Customer journey maps & business logics using Genesys Intelligent Automation, formerly known as Genesys App Automation Platform (GAAP) or Speech Storm
Researches new solutions and writes code from scratch to prototype new concepts for production implementation.
Design new solutions and presents findings with recommendations to leverage current capabilities, existing software services and emerging technologies in new ways
Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation
Analyzes and converts user stories into detailed work requirements, plans out and writes code to implement defined requirements in connection with the Product vision
Design, write, tests and deploys code to production following SDLC methodologies and provides support as needed
Assists in creating architecture solutions proposals for existing opportunities & new capabilities.

Bachelor’s degree in Computer Science, Computer Engineering, or Information Systems (or related field) required with 4+ years’ experience of proven project experience, with an emphasis on cross-functional projects and success in developing and deploying technical solutions into operational areas
Experience on working with Genesys Platfom (Product Composer/ GAAP, URS, ORS)
Working experience required in designing and writing code in multiple development languages to create production level code and solutions.
Technical experience with software development life cycle, application development, database design, and production support.
Ability to create, adapt, integrate and present prototypes to solve problems and enable new opportunities.
Experience working within SAFe agile development methodologies.
Excellent written, oral communication skills to enable relationship building with key partners
Demonstrated willingness to take initiative, work independently, and have flexibility to support global markets and work across different time zones
Ability to drive results in a dynamic and ever-changing priorities
Strong sense of urgency, commitment to deadlines and deliverables
Preferred Skill Set: – Experience with Contact center domain mainly in Inbound Voice Response platforms with expertise in designing IVR application in Genesys environment using Genesys Intelligent Automation (GIA). Project Management skills, Excellent Excel, PPT skills, analytical bent of mind would be added advantage.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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