Quality Assurance Administrator Job Vacancy in Wells Fargo Sholinganallur, Chennai, Tamil Nadu – Updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Wells Fargo
Location : Sholinganallur, Chennai, Tamil Nadu
Position :

Job Description : About this role:

Wells Fargo is seeking a Quality Assurance Administrator who will be part of Consumer and Small Business Banking’s (CSBB) Operations Business Excellence and Support (OBX), Operations Quality Management (OQM) team to monitor and evaluate the transactions processed by analysts based on the appropriate regulations, line of business policies and procedures and scoring guidelines to mitigate potential risk to Wells Fargo and its customers. This team conducts quality assurance review of non-voice reviews within Fraud Claims Management (FCM). The primary objective is to test random samples to ensure accuracy of work processed, while also providing defect feedback to the line of business. Reporting is provided monthly to the line of business.

Key Responsibilities
Performs a variety of Quality Assurance Operational Tasks for multiple review types require a focus on regulatory and policy adherence
Leads Projects as a QA subject matter expert
Coaching, training and mentoring new joiners/existing team members
Takes accountability for entire process from receipt of work to resolution and closure
Tasks require coordination of information among various operational areas and customers
Duties may include – assigning, receiving, and reviewing incoming work, contacting appropriate resources as needed, resolving complex customer/client requests using multiple resources and records
Works under general supervision following established procedures
Ability to innovate by simplifying the process, eradicating waste, and eliminating duplication of work
Exercises some judgment within guidelines
Ability to connect with LOB partners on conference calls/understand updates etc.
Essential Qualifications
Financial industry experience preferred
Experience of at least One year in Quality Assurance related work
Working knowledge of MS Excel, MS Word, Microsoft Access is preferred
Fluency in English and Strong communication skills both written and verbal
Flexible with working in US operational hours i.e. night shifts
Strong analytical skills with focus on details
Desired Qualifications:
Basic knowledge and understanding of bank regulations/compliance, policies, processes, and procedures
Quality-Oriented and Demonstrates a high-level of attention to detail
Ability to meet deadlines
Degree in Business or related discipline
Demonstrates a high degree of reliability, integrity, and trustworthiness
Can adapt to a changing environment and circumstances
Exhibits a commitment to the company
Experience of at least One year in Credit Card or Debit Card operations
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

This post is listed Under  Administration Jobs
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company