Tier 1 Technical Support Engineer Job Vacancy in Perforce Software Pune, Maharashtra – Updated today
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Full Details :
Company Name : Perforce Software
Location : Pune, Maharashtra
Position :
Job Description : Role: Tier 1 Technical Support Engineer
Location: Pune, India
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as Apple, Samsung, Intel, MicroSoft, ByteDance (TikTok), Daimler Benz, PIXAR, NASA, Sony, EA Sports and Epic Games.
Position Summary:
This position will work closely with the global support team accross Perforce’s range of products. You will be responsible for providing dependable and timely assistance to our customers. The ideal candidate is expected to be self-motivated, proactive, results oriented and able to provide a high level of customer satisfaction through the delvery of world-class technical support services.
Responsibilities:
Interact with end users on technical problems through emails and phone calls
Handle First Responses to customers
Request pertinent issue details from customer
Tier 1 support for one or more products
Create and set up test environments to troubleshoot and replicate reported issues
Research Knowledge Base articles, bug reports and product documentation to drive resolution of those problems, which include
Perforce software issues
Questions around Perforce software usage and best practices
Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable
Collaborate with Perforce colleagues in the global team
Requirements:
BA/BS degree or equivalent practical experience
1+ years of experience supporting enterprise application software
Ability to work with minimal direction, pick up new concepts and technologies quickly
Familiarity with Software Development Lifecycle tools and processes
Experience of troubleshooting on Windows and Linux platforms is desirable
Experience with Salesforce and Jira desirable
Ability to read, write, and speak uent English is a must
The role is based in the Perforce office in central Pune (office opening in mid 2022)
Working hours are to be defined based on business requirements, no travel required
If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
www.perforce.com
Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.
This post is listed Under Software Development
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