Assistant Vice President-Customer Success Job Vacancy in EdCast Mumbai, Maharashtra – Updated today

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Full Details :
Company Name : EdCast
Location : Mumbai, Maharashtra
Position :

Job Description : EdCast is an AI-powered knowledge cloud for unified discovery, knowledge management, and personalized learning. Our award-winning Platform is used globally by Fortune 500 companies and government organizations to solve content fragmentation’s discovery, curation, and recommendation problems across external, internal, and tacit knowledge sources.
Our mission is to democratize learning. Our goal is to provide frictionless access to knowledge for our enterprise and association customers, making learning “the way we work.” By doing so, our goal is to help upskill the globe to meet the demands of a rapidly changing digital world in the 4th Industrial Revolution.
The headquarters of EdCast is located in Mountain View, California, in the heart of Silicon Valley, with growing offices in Rotterdam and Mumbai.
Website: – www.edcast.com
Job Title: Assistant Vice President-Customer Success
Year of experience: 8-12 Years
Location: Delhi Preferably
Requirements
About the Role – Description/Summary:
This role will require the employee to build out strategic frameworks in order to meet program objectives. In addition to this, the employee would also be required to manage a small team and spearhead client communication.
Core Tasks/Duties/Responsibilities:
Build a strategic framework for learner engagement in order to meet FS Prime objectives
Conduct analysis on identified metrics and perform post implementation evaluation on key performance and business metrics
Strategically design and review weekly and monthly reports
Collaborate with advocacy team to create user personas and build out user flows
Collaborate effectively with content team to understand new and upcoming content and integrate those in engagement frameworks
Design and review learning calendar strategy at macro level
Draw insights from data to understand learner consumption patterns
Ensuring quality standards are maintained for campaigns across channels
Spearhead client communication for strategic decisions and actions to be taken
Define clear goals for the team and ensuring the client is in alignment
Education and Experience Requirements:
8-10 years of experience
BA/BCom/BBA
MBA from a premier school
Required Skills:
Business Acumen
Data Analytics
MS Excel
Project Management
Design Thinking
Customer Lifecycle Tools – CleverTap
Benefits
An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.
We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.

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