Assistant Vice President/Vice President, Support Analyst, Technology Infrastructure Job Vacancy in Bank of America Mumbai, Maharashtra – Updated today

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Full Details :
Company Name : Bank of America
Location : Mumbai, Maharashtra
Position :

Job Description : Job Description:
About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the World:
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.
Technology Infrastructure:
Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Bank of America Merrill Lynch is an equal opportunities employer.
Position Description
Background:
The PacRim Emerging Markets team is responsible for providing client-facing and server side support to Emerging Markets applications used by FICC Emerging Markets line of business in the region. We are looking for a team member to join the current Front Office Support team in Mumbai, India. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to FICC Emerging Markets business. The role provides an opportunity within a Desk facing team to gain a strong understanding of several business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.
Key Responsibilities
Application Support and Maintenance
Event Management (Monitoring and Alert life cycle Management)
Business Continuity Planning and Execution
Incident Management
Problem Management
Known Error Management
Service Request Management
Release Management
Change Management
Configuration Management
Relationship / Stakeholders Management
Business Readiness / Pre Market Checks
Compliance / Audit / Regulatory
Knowledge Management
Business Support Management
Batch / Feed SLA Management
Application and Platform Onboarding
Capacity, Performance and Resiliency Management
Tools Development & In-house Projects
Key Requirements
Graduate degree. Preference: Computer Science or Electronics
8+ years of relevant technology experience
Unix & SQL
Scripting languages such as Unix Shell scripting, Perl scripting etc.,
Investment banking experience is an added advantage
Python (added advantage)
Tableau (added advantage)
Monitoring Tools: Exposure to Geneos ITRS, Splunk and App Dynamics
Job Band:
H5
Shift:
Hours Per Week:
45
Weekly Schedule:
Referral Bonus Amount:
0

This post is listed Under  App Development

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