Billing Manager Job Vacancy in Crossroads Utility Services, LLC Round Rock, TX 78665 – Updated today
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Company Name : Crossroads Utility Services, LLC
Location : Round Rock, TX 78665
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Job Description : Crossroads Utility Services, LLC is seeking a qualified Billing Supervisor to perform routine and complex administrative and clerical utility billing and builder services for its client Municipal Utility District’s customers.Job Description The Billing Supervisor is responsible for insuring the efficiency and quality of utility billing. This includes meter reading, general accounting, and builder services for all districts for Crossroads.QualificationsThe ideal Billing Supervisor candidate will possess:· Excellent interpersonal, organizational, written and verbal communication skills;· Experience where a high attention to detail and quality in job tasks is expected;· The ability to prioritize and execute multiple tasks to meet tight deadlines;· A self-driven work ethic needing minimal supervision to complete assigned work;· Experience with complex data entry tasks;· Practical knowledge of water and wastewater utility billing, customer services, utility construction, and meter reading in municipal environments;· Knowledge and use of financial management and accounting principles;· A proficiency in Microsoft office suite, including Excel;· A proficiency with CUSI, or other utility billing software;· A valid driver’s license· A 10-key proficiency;· The ability to handle tasks as assigned by a manager; and· 10 + years of direct experience supervising utility billing and customer service related departments;Preferred Experience The Supervisor candidate will have experience:· Assuming responsibility for insuring the quality and effectiveness of the supervision of a utility billing office;· Formulating strategies and coordinating implementation of multiple projects with internal staff, management, and/or outside consultants and vendors on customer service related items;· Making recommendations to executive staff on process improvements and QA/QC control as they relate to billing;· Meeting and coordinating with internal staff, clients, and customers, to discuss billing related issues and providing updates to executive staff;· Utilizing general accounting principles for utility billing and collections including cash collections within municipal accounting and financial auditing control measures;· Reviewing, implementing, and overseeing human resources policies and procedures for direct billing and payment processing staff;· Adhering to all state, federal, and company health and safety procedures as they relate to essential job functions;· Managing a busy billing office environment;· Resolving escalated customer matters; and· Working on other duties as assigned by managementEducation· High School diploma with 10 years of experience or an equivalent combination of education and billing specialist experience; and· BA/BS degree with at 10 years of related experience or an equivalent combination of education and billing experience (preferred)Job Location Crossroads Utility Services, LLC, Main Office, 2601 Forest Creek Drive, Round Rock, TexasPosition Type Full-Time/Salary/ExemptBenefitsMedical/Dental/Vision/Retirement/InsuranceSalaryCommensurate – DOQTravelNoneAbout Crossroads Utility Services, LLCCrossroads Utility Services, LLC is the largest municipal utility district operations company in the Greater Austin-area serving over 40,000 customers in over 45 municipal utility districts. Crossroads Utility Services is a full service general management utility service and operations company. Crossroads offers general management services, administrative services, a local customer service center, meter reading, billing and collections, certified operations, recreational facility management and field services including emergency response, excavation crews, electrical services, and construction. For more information, visit us at www.crossroadsus.comJob Type: Full-timeBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Required)Experience:Utility billing: 10 years (Preferred)Work Location: One location
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