Clinical Customer Care Pharmacist Job Vacancy in Pharmallama Bengaluru, Karnataka – Updated today

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Company Name : Pharmallama
Location : Bengaluru, Karnataka
Position :

Job Description : About Us Pharmallama is India’s first digital pharmacy that offers a full service of sorting and packing of medication by the date, dose and time of consumption in personalized packets as per the prescription. We work round the clock to make sure, the right medicines, in the right quantity is delivered to our customers.Being India’s first and only customized dispensing pharmacy, we genuinely believe in a better pharmacy experience, and we care deeply about the work we do. Our team consists of creative thinkers and field experts and with the help of our technology we can deliver a positive change in the way people fulfil their pharmacy needs one sachet at a time.Job Description Importance of the Role: As the Clinical Customer Care Pharmacist, your primary objective would be driving the vision for consistency in customer support standards. This would involve communicating with customers via phone, email or face-to-face in relation to our product. The purpose of this role is to be a trusted advisor to customers while partnering with internal cross-functional teams to understand customer goals, key performance metrics, and exceed those goals throughout customer life cycle. Customer Success Executive is responsible for retention, adoption, and expansion of Pharmallama services with assigned base of customers. Top priority for this role is to ensure high-quality experience for our customers, resulting with their satisfaction and advocacy.Roles & ResponsibilitiesYou will be the first point of contact and thereby the spokesperson of the company with the customersYou will be required to manage customer relations, handle their queries via calls, texts, emailsMaintaining a detailed record of the customer communications for QC and audit purposesPrescription verification, validation, drug recommendation and complianceOrder creation of valid prescriptionsCommunicating with internal team to discuss sales targets and order fulfillmentYour KPIs will include: Customer first response time, Issue resolution time, customer satisfaction score, expansion revenue %, customer retention rateYour secondary KRAs will include supporting the Pharma Ops team in the dispensing processQualifications/Requirements for the role: CANDIDATES WITH B.PHARM/ M.PHARM/ PHARM D./ D. PHARM DEGREE WILL ONLY BE PREFERED Excellent verbal and written communication skillsThe ability to maintain calm under pressureA thorough knowledge of the Pharma domainEfficiency and organisational skillsAdministrative skillsComputer literacy to create reports, results and details of customer interactionsAt least 1 year of similar experience is a bonusA hunger to constantly keep learning and improvingDesignation: Clinical Customer Care PharmacistWhy work with us?We are on a journey to build tomorrow’s pharmacy by using design, service and technology. We are a growing company and have presented an opportunity for you to have a direct and palpable impact on the daily lives of the people.We believe in allowing ourselves to experiment with freedom and work to the best of our ability.Our people are our most valuable asset and having a strong culture fit is something we aspire to have within our team.Our multi-dimensional work environment offers high growth opportunities along with challenging roles and a chance to work on a variety of assignments. Our enabling and trust-based culture will offer you an exciting ecosystem to work and to grow.Our Culture The team at Pharmallama is growing quickly and we believe in the importance of diversity within our team to build a strong work force. Having a diverse team is key for us as a healthcare company because it allows us to empathize with our customers but also innovate on our product at the same time. The ecosystem at Pharmallama will not only let you thrive, but also push you to improve and make a difference in people’s lives.At Pharmallama, we love to learn and grow as human beings and we believe in synchronous growth as a team fueled by each and every individual’s personal ability, specializations, and interests. To enable this, you’ll be required to mentor others by sharing your expertise in various forms and be subject to be mentored by others and thus maintain a continuous learning culture.Job Types: Full-time, Regular / PermanentSalary: ₹275,000.00 – ₹300,000.00 per yearBenefits:Flexible scheduleLeave encashmentPaid sick timePaid time offProvident FundSchedule:Day shiftMorning shiftExperience:total work: 1 year (Required)Pharmacists: 1 year (Required)

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