Customer Payroll Tax Account Specialist Job Vacancy in Internal Data Resources Remote – Updated today

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Company Name : Internal Data Resources
Location : Remote
Position :

Job Description : IDR is seeking a Customer Tax Account Specialist to join one of our top clients. If you are looking for an opportunity to join a global leader of payroll, finance, and HR services, please apply today!Position is 100% REMOTE!Position Overview: Ensure channels of communication with all customers remain open to include email, cases, calls and onsite visitsPrioritize and schedule customer calls with appropriate partiesHandle escalated customer issues and reach out for contactFrequently communicate with customers to resolve non notice cases; funding questions, collections/refunds, activate/inactivate tax jurisdictions, and assist with recouping/refunding funds on uncompleted payrollsCommunicate and manage applied for EIN’s, validate EIN’s, and reject applied for’sCoordinate with internal amendments team by providing amendment check list and reassigning the ticket to their queue when an amendment is neededOversee assigned customers tax related cases (notices and general inquiries) to ensure KPI and SLAs are metCommunicate and educate customers on funding portal, tax portal, stock options, and estimated tax paymentsConduct a quarter review of customer’s filings to ensure 100% accuracyGrant access to tax portal for customersRequired skills: 3-5 years customer service1-2 years of payroll tax knowledgeNice to have skills: Workday experienceCPP/FPC certificationWhat’s in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented cultureWhy IDR?20+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a rowJob Types: Full-time, ContractPay: $23.00 – $26.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insuranceVision insuranceSchedule:8 hour shiftMonday to FridayEducation:Associate (Preferred)Experience:Payroll Tax: 2 years (Required)Customer service: 3 years (Required)Work Location: Remote

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