Digital Marketing Specialist – Google Ad & FaceBook Job Vacancy in Australian Premium Solar Ahmedabad, Gujarat – Updated today
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Company Name : Australian Premium Solar
Location : Ahmedabad, Gujarat
Position :
Job Description : Digital Marketing Specialist responsibilities include:Responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific featuresAnalyzing and reporting product malfunctionsJob briefWe are looking for a Digital Marketing Specialist to assist our customers .Digital Marketing Specialist responsibilities include resolving customer queries, recommending solutions and guiding end users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctionsUpdate our internal databasesMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support RepresentativesRequirements and skillsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesGraduation or relevant diplomaJob Types: Full-time, Regular / PermanentSalary: From ₹20,000.00 per monthBenefits:Health insuranceLeave encashmentProvident FundSchedule:Morning shiftSupplemental Pay:Yearly bonusEducation:Diploma (Preferred)Application Deadline: 25/03/2022
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