Operations Manager Job Vacancy in Parkar Digital Ahmedabad, Gujarat – Updated today
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Full Details :
Company Name : Parkar Digital
Location : Ahmedabad, Gujarat
Position :
Job Description : About us
Parkar Digital, a Gold Certified Microsoft Azure partner, provides technology solutions for Digital Healthcare, Digital Retail & CPG. Our solutions are powered by the Parkar platforms built using Cloud, Opensource and Customer experience technologies. Our goal is to empower a customer-first approach with digital technologies to deliver human-centric solutions for the clients.
Job Description
The Operations Manager will be responsible for operations of Applications and Data Platforms and will lead engineers and architects supporting the ecosystem.
The individual will manage application support and system engineers in matrix structure and work closely with other teams and business to ensure highest standards of operational support is provided for these Platforms and all services thereof.
The individual will be responsible for complete lifecycle management of all changes and projects involving one or more components/services of these Platforms.
The individual will be responsible for managing 24×7 operations support.
The individual will work under a very challenging environment in supporting numerous customer facing applications with very tight SLAs.
The individual must pay attention to details and be very proactive in driving continuous operational excellence.
Requirements
Responsible for overall 24×7 operations of Application & Data Platforms (App Support, L1/L2, Data Warehouse, etc.) supporting mission critical applications and services.
Responsible for following ITIL & SDLC best practices to manage and control all environments, processes, and procedures.
Responsible for following Agile/Scrum and Kanban to manage development work.
Responsible for leading operations team to ensure 24×7 availability and reliability of platforms supporting critical products and services.
Responsible for ensuring resolution of outstanding operational issues.
Responsible for proactively monitoring and managing health and performance of entire ecosystem.
Proven experience in driving analysis, troubleshooting, and resolution of operational issues within defined SLAs.
Proven experience in owning RCA, presenting findings & recommendations to Stakeholders, and proactively driving preventive and correction actions in timely manner.
Conducting recurring meetings between product owners, development teams, support teams, and business to address operational issues.
Responsible for complete lifecycle of change management, release management, and configuration management, and incident management processes.
Responsible for tracking, reporting, and managing resources, shifts, incidents, tickets, changes, and projects.
Responsible for taking ownership of managing planned and unplanned outages and driving business continuity.
Responsible for estimations and forecasting. Responsible for managing optimum resource utilization.
Experience in automating and streamlining operational aspects of 24/7 teams.
Experience managing large scale 24×7 production support teams
Recent experience in managing infrastructure related projects or initiatives.
I’m interested
Job Information
Work Experience
10-12 years
Industry
IT Services
City
Ahmedabad
State/Province
Gujrat
Country
India
Zip/Postal Code
380001
This post is listed Under App Development
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