Program Manager, Mentor to Go Job Vacancy in Mentor Together Bengaluru, Karnataka – Updated today

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Company Name : Mentor Together
Location : Bengaluru, Karnataka
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Job Description : TITLE: Program Manager, Mentor To GoLOCATION: Bangalore, Mumbai or HyderabadPURPOSE: The Program Manager drives key processes of the mentoring pre-match and post-match journey in a program. They work with stakeholders across the mentoring journey – corporate partners, mentors, and mentoring pairs/groups. They own the creation of key operational processes. And ensure that the internal team is trained to achieve quality execution of these processes.EXPERIENCE: Overall 4-6 years of relevant social sector experience with a minimum of 2 years of experience in Program Management. Experience executing programs that work with youth using technology will be preferred.KEY RESPONSIBILITIES:Manage a designated number of corporate mentor partner relationshipsWork with corporate partners (these could range from 6-9 in a year) in creating and successfully executing mentor outreach campaigns through webinars, emailer campaigns.Manage weekly, monthly and quarterly reporting for designated corporate mentor partners.Help corporate partners meet program excellence goals – standards set for number of successful mentor applications per partner.Support and select mentor applicants through to successful mentorshipFollow-up with designated mentor applicants during their pre-eligibility processes.Interview mentors and clarify program questions (these could range from 150-200 mentors in a program year).Achieve program excellence goals in overall mentor support and successful conversion to mentorship.Support mentorship pairs & groupsSupport a designated number of mentorship pairs and groups in successfully completing their mentorship (ranges from 100 – 150 in a cycle)Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managedUpdate qualitative and quantitative records for pairs, record stories of impactCurate and match mentees to speed mentoring opportunitiesSupport mentees in accessing a range of speed mentoring opportunities made available through the mentor network.Standard Operating Process ownershipPrepare the standard operating procedure (SOP) for designated processes of the operational plan. Ensure it meets or is updated to any standards of effective mentoring practices, is clear and descriptive as a how-to for each step, is formatted to be easily understood, and is grammatically correct.Train in an ongoing way team members assigned to this process on using the SOP prepared, to do all steps of the SOP. This includes modes of demos, live training, and shadowing.Review & report in a periodical manner on the quality of implementation of the SOP. Deliver retraining to team members where necessary Overall ensure through the quality implementation of the process that individual goals set for that process are achieved.SKILLS & COMPETENCIESPlanning & OrganizingAbility to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals.Communicating EffectivelyEffective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders.Stakeholder RelationshipsAbility to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationships.Data Visualization & AnalysisMeticulous collection and verification of relevant program data.Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data.Problem SolvingAbility to do multifaceted root cause analysis of the problem and present solutions covering all the factors analysed.Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.Ownership & Learning AttitudeAbility to set high goals and motivate self and others to achieve those.High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.SELECTION PROCESS:CV and covering letterAssignment/sVideo interviewsReference checks & Transcript checkORGANIZATION OVERVIEW:Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering personalized relationships with mentors, that help them achieve their goals and dreams.For our digital mentoring program Mentor To Go, we have built a technology platform and a digital mentoring partner ecosystem of over 100 individual educational institutions and NGOs, 3 Higher Education Government Departments, and over 40 different Corporate partners. Through this we help students learn a range of work readiness skills through self-learning sessions, personalized career mentorship of 6 months, and speed mentoring on different topics.Learn more about us at https://mentortogether.org/Read our https://www.brookings.edu/wp-content/uploads/2021/11/BrookingsBrief-India-FINAL-2.pdf on digital mentoring published by Brookings Institution in Washington DC.If interested, please write to mailto: careers@mentortogether.org with a cover letter and your resume. Please mention the title of this job clearly in your email. If you are applying through any other job portal, please follow the instructions provided in the portal.Our organizational values are:Youth centric work – We believe that mentoring is a facilitative process that identifies the voices, needs and aspirations of mentees. We aim to partner with each mentee in their own journey, to enable them to realize their unique potential. We keep the mentee at the center, as the key stakeholder, in all our work.Impact driven – We think long-term in our impact. We employ evidence-driven theories of change, best in class processes, and everyday experiences from the ground, to ensure that we are doing the best we can to empower our mentees.Organization and team first – Every member of Mentor Together is strongly aligned to our vision and mission. We work together as teams upholding the values of trust, respect and integrity. We place the organization first in our work.Invigorating workplace – We focus on engaging our team members in all aspects of our organization’s work. We appreciate and celebrate them for who they are, giving them an opportunity to learn and grow, in ways that help them be more fulfilled in their lives.Job Type: Full-time

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